Support Services Manager - Victorian Heart Hospital

Monash Health is a great place to work

Monash Health is Victoria’s largest and most comprehensive health service. For more than 170 years, Monash Health and its predecessors have provided safe, high-quality healthcare and service for people at every life stage. With 25,500 employees, we provide care across south-eastern metropolitan Melbourne and rural Victoria from over 40 locations; via telehealth, within local communities and in people’s homes.

To see first-hand what our colleagues think about working here, take a look at the following short videos: monashhealth.org/careers.

Embark on a rewarding career and be part of a team where your dedication makes a difference in people’s lives.
About the Role:
Join our team as a Support Services Manager on a full-time, ongoing basis at Victorian Heart Hospital, located in Clayton. As Australia's first dedicated cardiac hospital, this cutting-edge facility delivers leading cardiovascular care, education, and research.

In this high-impact role, the Support Services Manager reports to the Director of Support Services and oversees the efficient delivery of key support functions, including food services, environmental services, linen, waste management, pest control and patient transport by leading and coordinating daily operations. Working closely with executive and site leadership teams, the Support Services Manager ensures Support Services are aligned with patient care needs, safety standards, and performance targets to deliver seamless, patient-centred service. The Support Services Manager plays a crucial role in maintaining service excellence, safety, and a culture of continuous improvement, directly contributing to patient experience and clinical support.

Key responsibilities include (but not limited to):

• Developing and implementing best-practice service delivery models and quality frameworks
• Ensuring compliance with hospital standards, infection prevention, and safety protocols
• Managing contracts, budgets, KPIs and performance benchmarks
• Fostering a high-performing team culture with a focus on employee development and collaboration
• Driving service innovation and supporting the integration of support services into clinical care
• Participating in audits, accreditation preparation, and service reviews

About You:
You are an experienced leader with a strong track record in managing a Support Services (or similar) function in a large complex organisation, preferably in a hospital or healthcare setting. You’re passionate about customer service and bring your extensive experience in strategic planning, contract and financial management, whilst motivating multidisciplinary teams. You have a demonstrated track record of achievement in leading and developing teams. You are passionate about quality, safety, and service improvement, and you are ready to contribute to a world-class hospital environment. With highly developed communication, influencing and negotiation skills, you are an adept manager who leads by example, inspiring your people to be the best they can be.

You will also bring:

• Postgraduate qualifications in Business, Health Management or a related discipline
• Deep understanding of compliance, accreditation, and hospital infrastructure needs
• Expertise in budgeting, workforce planning, and contract/vendor management

In Return:
As a Support Services Manager at Victorian Heart Hospital, you’ll play a vital leadership role in shaping the patient experience at Australia’s first cardiac hospital. You’ll relish the chance to apply your people leadership expertise to support and develop a large, business critical team in Victoria’s largest and fastest growing public health service.  We’ll provide you with mentorship and career guidance and a range of avenues to support your own professional development.

Monash Health employees enjoy:

• Salary packaging to increase your take-home pay
• Novated leasing for vehicle options
• Five weeks of annual leave for full-time employees (pro rata for part-time)
• Uniform and laundry allowance
• Free annual flu vaccinations
• Opportunities for ongoing training, leadership development, and career progression

About Us:
Located on Monash University’s Clayton campus, the Victorian Heart Hospital is Australia’s first dedicated cardiac hospital. It combines clinical care, education, and research to deliver world-leading cardiovascular services. As part of Monash Health, the Victorian Heart Hospital offers advanced cardiac procedures, imaging, and a range of specialist treatments in a purpose-built environment designed for collaboration and innovation.

We’re proud of how our Support Services teams contribute to a safe, clean, and welcoming environment for patients and colleagues.

Ready to take the next step in your career?
Join us at the Victorian Heart Hospital and help deliver excellence in care, every day!

Meet the dedicated teams behind General and Food Services at Monash Health. From maintaining a safe, clean, and welcoming environment to delivering nutritious, high-quality meals, these essential teams play a vital role in patient care and recovery. Join Jeanette McCaughan, Team Leader in Support Services, and Kadeesha McKindley, Menu Monitor and Administrator, as they highlight the rewarding career opportunities available in Support Services across Monash Health. Watch the Support Services video here and the Food Services video here to learn more.

For a confidential discussion and to explore the opportunity further, Sharon McNulty, Director Support Services, on 0438 599 006 

Position Description can be found here

We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles and our five ICare values.

To learn more about our organisation visit monashhealth.org

How to Apply

Applications are accepted via the Monash Health online EHub system. For information including how to apply and probity check requirements, please click here for the ‘Application Guide’ 

Applications will be screened upon receipt and selection activity may commence prior to the closing date. Respectfully, applications from Recruitment Agencies will not be accepted.

Applications close: 21 July 2025