Telehealth Operations and Virtual Care Coordinator

Monash Health exists to reimagine care, so that people can live their best lives. 

We provide safe and equitable care, for every stage of life, delivered with world-leading expertise and over 175 years of experience. 

As a leading academic health service, we're committed to providing tomorrow's care today by integrating research, teaching and training into everyday practice. 

Our team of 24,000 people are full hearted, open minded and all in. Together, we provide more than 250 integrated services for every stage of life at over 50 locations and in the community across south-east Melbourne, Victoria, serving 1.2 million residents in the South Metro Local Health Service Network.

Are you currently part of the team at Monash Health? Use your network login to access the Monash Health Careers portal and discover all the job opportunities open to you, to support growing your career within the organisation.

Help shape the future of healthcare at Monash Health and embark on a rewarding career where your dedication makes a difference in people’s lives.  

Are you passionate about telehealth and virtual care and ready to help shape how outpatient services are delivered across Monash Health?  

Join the Telehealth Team in a unique role supporting the operation, optimisation and future direction of virtual care across Monash Health. Working across Specialist Consulting Services, you will combine telehealth expertise, data analytics, stakeholder engagement and service improvement to enhance access, efficiency and patient experience.  

These fixed-term positions are available on either a full-time or part-time basis and offers hybrid working arrangements, including opportunities to work from home.  

About the Department / Program  

The Telehealth Team sits within Specialist Consulting Technical & Performance and provides organisation-wide leadership in telehealth operations, virtual care optimisation and service innovation.  

The team partners with clinical, operational and executive stakeholders to improve access, efficiency and patient experience across Specialist Consulting services. Working across all specialties, the team supports the implementation, evaluation and continuous improvement of virtual models of care while contributing to organisational priorities and Department of Health initiatives.  

This is an exciting opportunity to join a highly collaborative team focused on transforming how outpatient care is delivered across Monash Health.  

About the Role  

Join our team as a Telehealth Operations and Virtual Care Coordinator on a full-time fixed term basis based at Monash Medical Centre Clayton. Reporting to the Telehealth Service Lead, this role combines telehealth operations, stakeholder engagement, data analysis, service improvement and project coordination to support the ongoing growth and optimisation of virtual care across Monash Health. Working closely with Specialist Consulting stakeholders, you will contribute to strategic initiatives designed to improve access, efficiency and patient outcomes while supporting implementation of the Virtual Care Variation Project.  

Key responsibilities include:  

• Supporting the operation and optimisation of telehealth services across Specialist Consulting.  

• Conducting audits, workflow reviews and evaluation activities to support service improvement.  

• Analysing telehealth and virtual care data to identify trends, opportunities and areas for improvement.  

• Coordinating stakeholder engagement activities, workshops and consultations.  

• Developing reports, presentations, procedures and educational resources.  

• Supporting implementation of innovative virtual care models and service redesign initiatives.  

• Monitoring telehealth activity and operational performance indicators.  

• Building effective working relationships with clinical, operational and administrative stakeholders across the organisation.  

This role will require occasional travel across Monash Health sites and offers flexibility to work across multiple locations as required.  

About You  

To be successful in this role, you will bring demonstrated experience, knowledge and capabilities including:  

• A strong understanding of Specialist Consulting and outpatient service operations.  

• Experience working in healthcare operations, health service improvement, project coordination, healthcare analytics or Specialist Consulting environments.  

• Experience working within telehealth and virtual care services or supporting implementation of virtual care initiatives.  

• Well-developed analytical skills with the ability to interpret data and translate findings into practical recommendations.  

• Advanced Excel skills, including experience working with large datasets and pivot tables.  

• Strong written communication skills with experience preparing reports, presentations and business documentation.  

• Excellent stakeholder engagement and relationship management skills.  

• Highly developed organisational skills and the ability to manage competing priorities.  

• A proactive approach to problem solving and continuous improvement.  

• The ability to work independently while contributing positively to a collaborative team environment.  

Mandatory requirements:  

• Relevant tertiary qualification in health, public health, health administration, business, project management, health informatics or a related discipline, or equivalent experience.  

• Experience supporting telehealth services and understanding of Specialist Consulting and outpatient service operations.  

• Current Victorian Driver Licence.  

Desirable:  

• Experience analysing healthcare data to identify trends, opportunities and service improvement initiatives.   

• Advanced Excel skills including data validation, reporting and analysis of large datasets.   

• Experience using Power BI or other data visualisation tools.   

• Experience working within telehealth and virtual care services.   

• Experience conducting audits, evaluations or quality improvement activities.  

Why you will love working with us  

Ours is a connected team with strong shared values and an unwavering commitment to excellence. We are a highly skilled, collaborative and welcoming team where the only limit in your career is you. This fixed-term opportunity offers flexibility with both full-time and part-time options, as well as hybrid work arrangements that include working from home.  

Upon your appointment, we will provide you with:  

• The opportunity to contribute to high-profile virtual care initiatives across Monash Health.  

• Exposure to organisation-wide projects and executive stakeholders.  

• Professional development opportunities in healthcare analytics, project delivery and service improvement.  

• A supportive and innovative team environment.  

• Opportunities to influence the future direction of virtual care and outpatient service delivery.  

• Salary packaging benefits.  

• Onsite gym options and access to Fitness Passport.

Our Culture and Values 

At Monash Health, our people are at the heart of everything we do. Our culture is inclusive, supportive and future-focused, underpinned by clear values and a commitment to continuous improvement. 

Our teams play a critical role in bringing our new strategy to life, challenging traditional approaches, embracing innovation, and ensuring every appointment reflects our commitment to equity, transparency and excellence. 

You’ll be encouraged to share ideas, contribute to improvement initiatives, and grow alongside experienced professionals who are passionate about what they do. 

We are Full Hearted, Open Minded and All In, enabling excellent service delivery and a positive candidate and employee experience every time. 

We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards.