Volunteer Services Coordinator

Monash Health is a great place to work

Monash Health is Victoria’s largest and most comprehensive health service. For more than 170 years, Monash Health and its predecessors have provided safe, high-quality healthcare and service for people at every life stage. With 25,500 employees, we provide care across south-eastern metropolitan Melbourne and rural Victoria from over 40 locations; via telehealth, within local communities and in people’s homes.

Are you currently part of the team at Monash Health? Use your network login to access the Monash Health Careers portal and discover all the job opportunities open to you, to support growing your career within the organisation.

To see first-hand what our colleagues think about working here, take a look at the following short videos: monashhealth.org/careers.

Monash Health Volunteer Services is seeking a dynamic, engaging individual with excellent communication skills and a genuine interest in volunteers to join Monash Health Consumer Partnerships and Volunteer Services within our Patient Experience Office.

About Monash Health 

Monash Health is an impressive organisation of seven public hospitals, 21 community health sites, five aged care facilities, university affiliated international research and tertiary education. We provide healthcare for the entire lifespan from pre-birth to palliative care and all stages in between that supports the delivery of clinical are.

About Volunteer Services

Monash Health has a long history of engaging volunteer services with our focus is to positively enhance the experience of patients, families and visitors to our organisation. Our volunteer cohort is varied in age, ethnicity and experience. The Volunteer Services team work together to support consistency of practice and experience for volunteers across the organisation. We are continuously seeking to improve the volunteer experience, their valuable contribution to patients and operational systems.   Volunteer Services works within the Consumer Partnerships team and under the umbrella of the Patient Experience Office where we champion and elevate the voices of consumers and create inclusive, safe and compassionate patient experiences. 

About the role

The purpose of Volunteer Services Coordinator role is to support the Manager Consumer Partnerships and Volunteer Services to coordinate and administer Volunteer Services, Consumer Partnerships and the Visiting Volunteer Program at Monash Health. The role will include

• Project managing key events and communications
• Managing our Better Impact data base in particular new volunteer applications (intake folder)
• Supporting Consumer Partnerships and Volunteer Services promotional activities
• Managing the onboarding of Volunteers within the Visiting Volunteer Program
• Managing the onboarding and rostering of pet therapy services
• Administrative duties including stationary ordering, minute taking and managing the volunteer email folder
• Assisting with the Monash Health Consumer Advisor Program

We have a 0.6 EFT permanent part time position to fill. The role works across Monash Health sites and is currently based at Monash Medical Centre (Clayton) and supports Visiting Volunteer Programs at Monash Children's Hospital and Pet Therapy Services across Monash Health.

About you

The successful candidate will work with a team of volunteer coordinators and consumer partnerships staff, operationally responsible for Monash Health Volunteer and consumer partnerships Services and for ensuring service accountability against relevant policy and procedure, accreditation and quality standards and best practice guidelines.

The successful candidate will exhibit a high level of professionalism and exceptional interpersonal skills, with an ability to build relationships that value, motivate, support and engage volunteers and other stakeholders and contribute to positive workplace culture.  The successful candidate will also demonstrate

• an ability to work independently in accordance with targets and timelines,
• experience in database management (Better Impact knowledge desirable), analysis and office management systems,
• project or event management experience

Previous Consumer Partnerships experience, volunteer coordinator experience or experience in working with volunteers would be desirable.

What’s in it for you

• Support and development from an experience team of Volunteer Coordinators and Consumer Partnerships team
• Satisfaction from contributing to a service that genuinely enhances patient, family and visitor experience and provides a great experience for volunteers

As an employee of the largest public health service in Victoria, you will have access to salary packaging, training programs and a generous Employee Assistance Program.

Monash Health recognises the value of equal employment opportunity and is committed to patient safety and promoting fairness, equity and diversity in the workplace. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles.

Expressions of interest addressing the selection criteria can be submitted to Amy Lewis Manager Consumer Partnerships and Volunteer Services, via Monash Health Mercury System, 11.59pm Wednesday 21 January 2026.

For a confidential discussion and to explore the opportunity further, please call Amy Lewis on 0481 909 859

Position Description can be found here

We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles and our five ICare values.

How to Apply

Applications are accepted via the Monash Health online EHub system. For information including how to apply and probity check requirements, please click here for the ‘Application Guide’

Applications will be screened upon receipt and selection activity may commence prior to the closing date. 

Applications close: Tuesday 27th January 2026