Ward Clerk - Sub-Acute Services

Monash Health is a great place to work

Monash Health is Victoria’s largest and most comprehensive health service. For more than 170 years, Monash Health and its predecessors have provided safe, high-quality healthcare and service for people at every life stage. 

To see first-hand what our colleagues think about working here, take a look at the following short videos: monashhealth.org/careers

Join Our Dedicated Team at The Victorian Heart Hospital’s Intensive care Unit

Who We Are

South 4 is a 29 bed ward located in the Kingston Centre. The ward comprises of a rehabilitation and GEM (geriatric evaluation management) patients. We are a highly motivated and well-functioning team, who like to ensure good outcomes for our patients. 

About the Opportunity

We are seeking a ward clerk who has strong communication skills with a focus on customer service. They will need to enjoy working within a team environment and at times manage tight time frames specifically related to admissions and discharges. A sound knowledge of computer/IT skill and sound knowledge of medical terminology. 

Key Responsibilities:

• Create an excellent first impression of Monash Health by greeting and directing patients and visitors in a pleasant and professional manner
• Screen and prioritise telephone calls and enquiries for the Unit/Ward
• Relay messages in an efficient and effective manner, including enquiries regarding patient condition to the appropriate clinician
• Organise patient admission processes including:

Ensuring current patient information is entered and maintained on the patient management system including patient status and movement

• Receive, prioritise and sort all inpatient correspondence
• Perform clerical duties including word processing, photocopying, faxing, general filing and shredding of confidential material
• Provide efficient and timely typing and formatting of documents which may include letters, patient assessment or discharge documents, memorandums as approved by the Manager
• Order and maintain medical record forms, patient identification labels, stationery, equipment and ward stores as require

About You
To thrive in this role and be an integral part of the team, you will need to be pro-active and enjoy a fast paced environment. A confident communicator with strong analytical and problem-solving ability, you know how to prioritize your workload and always exhibit our iCare Values: Integrity, Compassion, Accountability, Respect and Excellence. 

You bring valuable experience with hospital systems such as IPM and EMR, enabling you to manage patient information effectively in a dynamic clinical environment. Familiarity with the iPROC ordering system is highly regarded, as it enhances the efficiency of supply and service coordination.

What You’ll Love About Working With Us

South 4 offers a warm and welcoming environment where all our team take great pride in the compassionate care they provide. The team fosters a culture of inclusivity, embracing and supporting new members as they join. It’s a happy and collaborative space where everyone is valued and encouraged to thrive.

Upon your appointment, we will also provide you with;

• A supportive and cohesive sub-team, working within a larger consumer relations team.
• Opportunities for you to use your experience in the role to inform and drive initiatives within the broader units and programs.
• Salary packaging
• Onsite subsidised staff parking
• Discounted banking (BankVic)

• Comprehensive health and wellbeing programs to all employees. This includes the Employee Assistance Program for counselling and coaching support as well as mental health training, digital wellbeing and financial wellbeing programs.

• Onsite Gym options and ability to join Fitness Passport - your pass to an extensive choice of fitness facilities.

For a confidential discussion and to explore the opportunity further, please call Ashley Southin -Nurse Unit Manager on 0448 155 937

We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles and our five ICare values.

How to Apply

Applications are accepted via the Monash Health online EHub system. For information including how to apply and probity check requirements, please click here for the ‘Application Guide’ 

Applications will be screened upon receipt and selection activity may commence prior to the closing date. 

Applications close: 24th June 2025