Administrative Officer - Community

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Monash Health is Victoria’s largest and most comprehensive health service. For more than 170 years, Monash Health and its predecessors have provided safe, high-quality healthcare and service for people at every life stage. 

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About the Role 

Monash Health Aged Service is excited to announce a new Administration Support Officer, full-time within our Community Support Options (CSO) program. This role will:  

• Support clinical staff in delivering client-centred practices for vulnerable Victorians.  

• Work as part of a multi-disciplinary team to prevent or delay clients entering into residential care. 

• Provide administrative coordination to help enhance our clinical support.  

About our Community Support Options program at Monash Health Aged Services 

Community Support Options (CSO) is a dynamic and growing program that provides various supports to people in our community to help prevent or delay the need for long-term residential care. Our administration staff provide support and assistance to Community Support Option's core business functions. Their role is to help facilitate support to our case managers, which assists our clients in continuing to live in the community through access to appropriate and sustainable services.  

We are seeking a passionate, driven, and experienced administration worker to join our team of like-minded professionals and make a difference in the lives of their clients. This is a full-time ongoing role, working across all of the Monash Health catchments. The role is primarily based at Springvale and is key in facilitating our staff's distributed and remote working model. The role will focus on rolling out growth funding in our CHSP and Home Care Package (HCP) programs, along with transitioning to The Support At Home Program.  

About You  

You are a suitably qualified and experienced administration worker with a high level of use and experience with The Client Manager (TCM) system. You are efficient, proactive, and solution-focused. You have excellent communication skills. You might have a history of working with supporting Case Managers, Home Care Packages, or the Commonwealth Home Support Program. You may have a work history in an intake and/or client-facing role or providing direct support to clinicians. If one of the above summarises your work history, this may be the role for you. You are robust and understand the challenges you may face however this gives you the drive to succeed. 

You Are Also: 

• dedicated to safe best practices & quality care  

• committed to delivering patient-centred care & a patient advocacy  

• enthusiastic, compassionate & able to work collaboratively  

• excited to be accountable for and manage specific portfolios in our relentless pursuit of excellence  

What You Need: 

• High level of communication and customer service skills  

• Proficiency in all Microsoft Office Applications  

• Experience in a healthcare setting  

• Exceptional attention to detail and accuracy in data management.  

• Willingness to undertake a Victorian Police Check  

• Willingness to undertake a Working with Children’sCheck.  

In Return

What We Offer:  

• Access to Monash Health in-house learning portals to further expand your skills & knowledge base 

• friendly and supportive culture  

• opportunity to experience various teams  

• ongoing regular supervision and professional development 

For a confidential discussion and to explore the opportunity further, please call Ross Bracken on (03) 9792 7747.

Position Description can be found here

We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles and our five ICare values.

How to Apply

Applications are accepted via the Monash Health online EHub system. For information including how to apply and probity check requirements, please click here for the ‘Application Guide’

Applications will be screened upon receipt and selection activity may commence prior to the closing date. 

Applications close: 05 December, 2024