Administrative Officer - Emergency Medicine
Dandenong, VIC, AU, 3175
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Monash Health is Victoria’s largest and most comprehensive health service. For more than 170 years, Monash Health and its predecessors have provided safe, high-quality healthcare and service for people at every life stage. With 25,500 employees, we provide care across south-eastern metropolitan Melbourne and rural Victoria from over 40 locations; via telehealth, within local communities and in people’s homes.
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Administrative Officer - Emergency Department
About the Role
The Emergency Department Administrative Officer plays a vital role in ensuring the smooth operation of the Emergency Department. This multi-skilled position is responsible for registering, admitting, transferring, and discharging patients, while also providing essential administrative support to medical and nursing staff and responding to patient enquiries. Key Responsibilities:
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Deliver a friendly, courteous, and professional service to all patients and visitors.
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Respond to incoming calls promptly and professionally.
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Maintain a clean, organised, and welcoming reception area.
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Provide administrative support to the Administration Manager and Medical staff as required.
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Uphold strict confidentiality at all times, including patient records and meeting documentation.
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Ensure accurate and timely data entry into inpatient management systems.
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Stay informed and up to date with relevant hospital policies and procedures.
About Us - Emergency Department, Dandenong Hospital
Our Emergency Department manages approximately 70,000 presentations annually, serving both adult and paediatric patients. The department includes:
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35 main cubicles and 20 short-stay beds
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4 resuscitation bays, decontamination facilities, and 2 isolation rooms
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Dedicated mental health facilities
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and a 20-bed adult Short Stay Unit
We pride ourselves on delivering high-quality care in a fast-paced environment.
About the Role
As part of our dedicated administrative team, you will play a key role in supporting clinical staff and ensuring efficient patient flow. Your attention to detail, organisational skills, and ability to maintain confidentiality will help create a seamless experience for patients and staff alike.
Available Shifts:
Week 1
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Tuesday: 3:00 pm – 11:00 pm
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Wednesday: 5:00 pm – 11:00 pm
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Friday: 3:00 pm – 11:00 pm
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Saturday: 3:00 pm – 11:00 pm
Week 2
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Monday: 3:00 pm – 11:00 pm
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Wednesday: 11:00 pm – 7:00 am
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Friday: 3:00 pm – 11:00 pm
About You
You thrive in a fast-paced environment and are passionate about supporting exceptional patient care. You are a clear communicator who builds rapport easily and works well both independently and as part of a team. You are proactive, organised, and confident in prioritising tasks. To succeed in this role, you will bring:
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Strong administrative and computer skills
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Excellent interpersonal and communication abilities
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Basic knowledge of medical terminology (desirable)
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Ability to work autonomously and collaboratively
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Familiarity with office equipment and hospital systems
Benefits of Working at Monash Health:
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Salary packaging options
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On-site fitness centre at Clayton
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Subsidised on-site parking
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Monthly ADOs (for full-time staff)
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Access to private health insurance and competitive banking rates
Join us and make a difference in the lives of patients and their families every day. Apply now to become part of our Emergency Department team at Dandenong Hospital!
For a confidential discussion and to explore the opportunity further, please call Janine Meehan on 0472 861 022.
Position Description can be found here
We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles and our five ICare values.
How to Apply
Applications are accepted via the Monash Health online EHub system. For information including how to apply and probity check requirements, please click here for the ‘Application Guide’
If you are a current Monash Health Employee, Please apply using your employee email address.
Applications will be screened upon receipt and selection activity may commence prior to the closing date.
Applications close February 6th, 2026.