Administrative Officer - Emergency Medicine

Monash Health exists to reimagine care, so that people can live their best lives. 

We provide safe and equitable care, for every stage of life, delivered with world-leading expertise and over 175 years of experience. 

As a leading academic health service, we're committed to providing tomorrow's care today by integrating research, teaching and training into everyday practice. 

Our team of 24,000 people are full hearted, open minded and all in. Together, we provide more than 250 integrated services for every stage of life at over 50 locations and in the community across south-east Melbourne, Victoria, serving 1.2 million residents in the South Metro Local Health Service Network. 

Are you currently part of the team at Monash Health? Use your network login to access the Monash Health Careers portal and discover all the job opportunities open to you, to support growing your career within the organisation.

To see first-hand what our colleagues think about working here, take a look at the following short videos monashhealth.org/careers.

About the Role

The Emergency Department Administrative Officer plays a vital role in ensuring the smooth operation of the Emergency Department. This multi-skilled position is responsible for registering, admitting, transferring, and discharging patients, while also providing essential administrative support to medical and nursing staff and responding to patient enquiries.

Key Responsibilities:

• Deliver a friendly, courteous, and professional service to all patients and visitors. 

• Respond to incoming calls promptly and professionally. 

• Maintain a clean, organised, and welcoming reception area. 

• Provide administrative support to the Administration Manager and Medical staff as required. 

• Uphold strict confidentiality at all times, including patient records and meeting documentation. 

• Ensure accurate and timely data entry into inpatient management systems. 

• Stay informed and up to date with relevant hospital policies and procedures. 

As part of our dedicated administrative team, you will play a key role in supporting clinical staff and ensuring efficient patient flow. Your attention to detail, organisational skills, and ability to maintain confidentiality will help create a seamless experience for patients and staff alike. 

We currently have Permanent Part Time and Contracted Part time Shifts available:

Week 1  

• Monday

2300-0700

• Tuesday:

0700-1500

1500-2300

2300-0700

• Wednesday:

2300-0700

• Thursday

1500-2300

• Saturday 

1500-2300

Week 2

• Monday: 

2300-0700

• Tuesday

0700-1500

2300-0700

• Wednesday 

2300-0700

• Thursday

1500-0700

About You 

You thrive in a fast-paced environment and are passionate about supporting exceptional patient care. You are a clear communicator who builds rapport easily and works well both independently and as part of a team. You are proactive, organised, and confident in prioritising tasks.

To succeed in this role, you will bring: 

• Strong administrative and computer skills 

• Excellent interpersonal and communication abilities 

• Basic knowledge of medical terminology (desirable) 

• Ability to work autonomously and collaboratively 

• Familiarity with office equipment and hospital systems 

Benefits of Working at Monash Health: 

• Salary packaging options 

• On-site fitness centre at Clayton 

• Subsidised on-site parking 

• Access to private health insurance and competitive banking rates 

Join us and make a difference in the lives of patients and their families every day. Apply now to become part of our Emergency Department team at Dandenong Hospital! 

Our Culture and Values 

At Monash Health, our people are at the heart of everything we do. Our culture is inclusive, supportive and future-focused, underpinned by clear values and a commitment to continuous improvement. 

Our teams play a critical role in bringing our new strategy to life, challenging traditional approaches, embracing innovation, and ensuring every appointment reflects our commitment to equity, transparency and excellence. 

You’ll be encouraged to share ideas, contribute to improvement initiatives, and grow alongside experienced professionals who are passionate about what they do. 

We are Full Hearted, Open Minded and All In, enabling excellent service delivery and a positive candidate and employee experience every time. 

We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards.