Administrative Officer - Infant, Child, & Youth Area Mental Health Service (iACT & Access)

Monash Health exists to reimagine care, so that people can live their best lives. 

We provide safe and equitable care, for every stage of life, delivered with world-leading expertise and over 175 years of experience. 

As a leading academic health service, we're committed to providing tomorrow's care today by integrating research, teaching and training into everyday practice. 

Our team of 24,000 people are full hearted, open minded and all in. Together, we provide more than 250 integrated services for every stage of life at over 50 locations and in the community across south-east Melbourne, Victoria, serving 1.2 million residents in the South Metro Local Health Service Network.

Are you currently part of the team at Monash Health? Use your network login to access the Monash Health Careers portal and discover all the job opportunities open to you, to support growing your career within the organisation.

Does helping others give you job satisfaction? 

• Full-Time, Ongoing Position 

• 8.30 – 5.00pm, 5 days per week with monthly ADO  

About Infant, Child, Family and Youth Area Mental Health Service 

Infant, Child, Family and Youth Mental Health Service provides a range of mental health services to infants, children, adolescents, youth and their families within the Southern Region.  

The organisational and clinical model has been developed to provide mental health care that is flexible and responsive to the individual and developmental needs of the infant to youth populations and their families. As such, this model will support the provision of integrated mental health care for young people, guided by consistent, service-wide protocols and principles of care.  

About the Role  

We are seeking a motivated and professional administration officer to join the Infant, Child, Family and Youth Area Mental Health Service team located at our Dandenong Community site. This is an exciting opportunity to contribute to a vital public health service by delivering high-quality administrative support to the Access and Intake, Assessment, Consultation and brief Treatment (iACT) Team. In this role, you will:  

• Provide excellent customer service to clients, staff & other stakeholders.  

• Support the service’s information management functions, including accurate data entry and health information management. 

• Assist with operational and administrative tasks to ensure the smooth day-to-day functioning of the service.  

About You  

You are a compassionate and reliable professional who thrives in a dynamic healthcare environment. You demonstrate integrity, accountability, and respect in all interactions and are committed to delivering person-centred service. To be successful in this role, you will have:  

• Minimum of two years’ experience in an reception /administrative role (experience in a mental health or healthcare setting is desirable).  

• Strong interpersonal and communication skills, with a focus on customer service.  

• Proven ability to work independently and manage competing priorities.  

• High attention to detail and a commitment to data accuracy and confidentiality.  

• Proficiency in using administrative systems and databases.  

• Willingness and ability to travel across Monash Health sites as required.

Our Culture and Values 

At Monash Health, our people are at the heart of everything we do. Our culture is inclusive, supportive and future-focused, underpinned by clear values and a commitment to continuous improvement. 

Our teams play a critical role in bringing our new strategy to life, challenging traditional approaches, embracing innovation, and ensuring every appointment reflects our commitment to equity, transparency and excellence. 

You’ll be encouraged to share ideas, contribute to improvement initiatives, and grow alongside experienced professionals who are passionate about what they do. 

We are Full Hearted, Open Minded and All In, enabling excellent service delivery and a positive candidate and employee experience every time. 

We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards.