Administrative Officer/ Ward Clerk - Acute Assessment Unit, General Surgery

Monash Health exists to reimagine care, so that people can live their best lives. 

We provide safe and equitable care, for every stage of life, delivered with world-leading expertise and over 175 years of experience. 

As a leading academic health service, we're committed to providing tomorrow's care today by integrating research, teaching and training into everyday practice. 

Our team of 24,000 people are full hearted, open minded and all in. Together, we provide more than 250 integrated services for every stage of life at over 50 locations and in the community across south-east Melbourne, Victoria, serving 1.2 million residents in the South Metro Local Health Service Network.

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Exciting opportunity to join our clerical team in the Acute Assessment Unit, Dandenong Hospital. 

We have a permanent, part-time position for an experienced Ward Clerk. 

Position Hours:  

• 16:00 - 20:00 Tuesday, Wednesday and Thursday 

• 08:00 - 14:30 Sunday  

About Us

AAU is a General Surgical Unit with medical outliers. AAU services 16 beds, admitting patients with, but not limited to general plastic, orthopaedic, colorectal and general surgeries. Our patients are projected to have a 24-72hrs stay following assessment and treatment. Further admitted days may result in intra-ward transfers for ongoing care. 

We are a unit that follows a Ward Governance structure: a system to optimise care outcomes for our patients by collaborating with specialised disciplines to meet the client’s health goals. Under this model of care, we recognise and encourage all team members to engage in innovative activities to improve the patient experience. In line with this, the clerical team member will be encouraged to communicate in harmony with the consumer, Nursing, Medical, Allied Health and Pharmacy team members.  

About the Role  

We are seeking a highly motivated and enthusiastic ward clerk to join our team. You will work under the supervision and delegation of the Nurse Manager. The Clerical team member is the first point of contact for our patients and visitors. You will be responsible for maintaining excellent service delivery by improving the patient experience. The role is responsible for but not limited to:  

• Management of patient information  

• Ordering and management of medical/surgical consumables for the unit 

• Booking patient transport.  

• Building strong consumer relationships  

• Orientating patients to our ward 

• Collaborating with the Multi-disciplinary team 

• Supporting the team with non-clinical tasks 

About You  

You are a proven Ward Clerk or Administrative Officer with excellent communication and interpersonal skills and a willingness to commit to team work.

To ensure your success in this role you will bring the following demonstrated skills, experience and knowledge:   

• Previous experience working as a Ward Clerk (desirable) 

• Previous experience within a healthcare setting (desirable) 

• The ability to work in a dynamic, fast paced environment     

• Excellent customer services skills and ability to remain calm and helpful in a changing environment     

• Exceptional interpersonal and communication skills     

• Enthusiasm, compassion & the ability to work collaboratively with a multidisciplinary health team     

• Have a passion for and are able to learn new systems and processes quickly     

In Return:  

• Access to Monash Health in-house learning portals to further expand your acute clinical skills & knowledge base    

• Access to our onsite gym     

• Salary packaging to increase your take-home pay     

• Access to onsite staff car parking      

• Access to the Employee Assistance Program 

Our Culture and Values 

At Monash Health, our people are at the heart of everything we do. Our culture is inclusive, supportive and future-focused, underpinned by clear values and a commitment to continuous improvement. 

Our teams play a critical role in bringing our new strategy to life, challenging traditional approaches, embracing innovation, and ensuring every appointment reflects our commitment to equity, transparency and excellence. 

You’ll be encouraged to share ideas, contribute to improvement initiatives, and grow alongside experienced professionals who are passionate about what they do. 

We are Full Hearted, Open Minded and All In, enabling excellent service delivery and a positive candidate and employee experience every time. 

We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards.