Care Manager - Home Care Packages, Community Support Options

Monash Health is a great place to work

Monash Health is Victoria’s largest and most comprehensive health service. For more than 170 years, Monash Health and its predecessors have provided safe, high-quality healthcare and service for people at every life stage. With 25,500 employees, we provide care across south-eastern metropolitan Melbourne and rural Victoria from over 40 locations; via telehealth, within local communities and in people’s homes.

To see first-hand what our colleagues think about working here, take a look at the following short videos: monashhealth.org/careers.

About the Role  

Join Monash Health Aged Care Services as part of our Community Support Options team, delivering essential care and support to carers and recipients across the Casey, Cardinia, Greater Dandenong, Kingston, and Bayside municipalities. We are offering an exciting opportunity for a qualified and motivated Case Manager to join our Home Care Package (HCP) program, which is aligned with the latest aged care reforms.  

Key Responsibilities:  

• Deliver a re-enablement and wellness-focused model of care, managing a caseload of HCP clients.  

• Conducted comprehensive client assessments and developed individualised care plans to support consumers in their homes.  

• Provide holistic care within a case management framework.  

• Collaborate with rostering staff, agencies, contractors, and key stakeholders to ensure quality service delivery.  

• Contribute to the ongoing development of the Home Care Program, including procedure planning and reviewing client services.  

• Meet regularly with the Care Manager and Team Leader to report on KPIs and budget performance.  

• Coordinate with multiple service providers to ensure care aligns with client care plans.  

• Monitor and review client needs and well-being and recommend appropriate services.  

• Manage new customer inquiries, referrals, and client details on the My Aged Care Services Portal.  

• Solve client-related issues by providing practical, client-centred solutions.  

• Stay updated on aged care reforms, legislation, and quality standards, and apply this knowledge to your daily work.  

• Prepare and manage consumer budgets.  

• Maintain a proactive and client-focused approach in all interactions.  

About You:  

• Relevant tertiary qualifications in health or social sciences.  

• Proven experience in case management, particularly within aged care.  

• Strong understanding of aged care reforms and client-directed care models.  

• Excellent computer, communication, and organisational skills.  

• Ability to work autonomously and as part of a team.  

• Passionate about delivering high-quality, client-centred care.  

We encourage you to apply if you are ready to make a meaningful difference in the lives of our clients and contribute to a progressive and supportive care environment. 

For a confidential discussion and to explore the opportunity further, please call Ross Bracken on 9792 7747 .

Position Description can be found here

We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles and our five ICare values.

How to Apply

Applications are accepted via the Monash Health online EHub system. For information including how to apply and probity check requirements, please click here for the ‘Application Guide’

Applications will be screened upon receipt and selection activity may commence prior to the closing date. 

Applications close: 05 December, 2024