Care Partner - Support At Home

Monash Health exists to reimagine care, so that people can live their best lives. 

We provide safe and equitable care, for every stage of life, delivered with world-leading expertise and over 175 years of experience. 

As a leading academic health service, we're committed to providing tomorrow's care today by integrating research, teaching and training into everyday practice. 

Our team of 24,000 people are full hearted, open minded and all in. Together, we provide more than 250 integrated services for every stage of life at over 50 locations and in the community across south-east Melbourne, Victoria, serving 1.2 million residents in the South Metro Local Health Service Network.

Are you currently part of the team at Monash Health? Use your network login to access the Monash Health Careers portal and discover all the job opportunities open to you, to support growing your career within the organisation.

About the Role 

Monash Health Aged Care Services is seeking a passionate and experienced Case Manager to join our Community Support Options team. Based within our Home Care Package (HCP) program, you will play a key role in supporting older people and their carers across the Casey, Cardinia, Greater Dandenong, Kingston, and Bayside municipalities. This is an exciting opportunity to contribute to high-quality, person-centred care in line with the latest aged care reforms. 

Key Responsibilities:

• Deliver a wellness and reablement-focused model of care, managing a diverse caseload of HCP clients. 

• Conduct comprehensive client assessments and develop tailored care plans to enable independence at home. 

• Provide holistic support within a structured case management framework. 

• Work collaboratively with rostering teams, agencies, contractors, and other stakeholders to ensure seamless service delivery. 

• Actively contribute to the ongoing development and improvement of the Home Care Program, including service planning and review. 

• Monitor program outcomes by reporting on KPIs and budget performance to Care Managers and Team Leaders. 

• Coordinate with multiple service providers to ensure services remain aligned with individual care plans. 

• Regularly review client needs, well-being, and progress, recommending adjustments to services as required. 

• Manage new inquiries, referrals, and client information via the My Aged Care Services Portal. 

• Proactively resolve client-related challenges with practical, client-centred solutions. 

• Stay informed on aged care reforms, legislation, and quality standards, applying this knowledge in practice. 

• Prepare, manage, and monitor individual client budgets. 

• Support clients through the current transition to the Support at Home Program, ensuring continuity of care. 

About You: 

• Relevant tertiary qualifications in health, social sciences, or a related discipline. 

• Demonstrated experience in case management, ideally within aged care. 

• Strong knowledge of aged care reforms and consumer-directed care models. 

• Highly developed computer literacy, communication, and organisational skills. 

• Ability to work both independently and collaboratively within a team. 

• A commitment to delivering high-quality, client-centred care with empathy and professionalism. 

We encourage you to apply if you are ready to make a meaningful difference in the lives of older people and contribute to a supportive, forward-thinking care environment.

Our Culture and Values 

At Monash Health, our people are at the heart of everything we do. Our culture is inclusive, supportive and future-focused, underpinned by clear values and a commitment to continuous improvement. 

Our teams play a critical role in bringing our new strategy to life, challenging traditional approaches, embracing innovation, and ensuring every appointment reflects our commitment to equity, transparency and excellence. 

You’ll be encouraged to share ideas, contribute to improvement initiatives, and grow alongside experienced professionals who are passionate about what they do. 

We are Full Hearted, Open Minded and All In, enabling excellent service delivery and a positive candidate and employee experience every time. 

We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards.