Clerical Team Lead - Emergency Department

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About the Role

Dandenong Hospital’s Emergency Department (ED) is one of the busiest in the region, managing approximately 70,000 emergency presentations annually across adult and paediatric patients. With 35 main cubicles, 20 short stay beds, four resuscitation cubicles, decontamination facilities, and dedicated mental health and isolation rooms, our ED is a dynamic and fast-paced environment.

We are seeking a highly motivated and experienced Clerical Team Leader to oversee the clerical operations of the department. This pivotal role ensures the smooth running of administrative functions, supports staff development, and contributes to continuous improvement in patient flow and data accuracy.

Key Responsibilities

• Supervise and support clerical staff across the Emergency Department
• Manage recruitment, onboarding, training, and rostering of clerical team members
• Produce, analyse, and correct reports related to patient presentations and admissions
• Implement and monitor process improvements to enhance clerical efficiency
• Maintain stock levels of stationery, office supplies, and kitchen requisites
• Ensure work areas are well-presented and maintained to a high standard
• Assist with general clerical duties as required within the department
• Maintain up-to-date clerical communication tools and documentation
• Promote a culture of safety, consultation, and accountability in line with Monash Health procedures
• Empower staff to take ownership and deliver outstanding outcomes

About You

• Essential: Previous administrative experience in an Emergency Department setting
• Desirable: Experience in administrative management or team leadership
• Strong organisational and communication skills
• Ability to work effectively in a high-pressure, multidisciplinary environment
• Commitment to continuous improvement and staff development

What We Offer

• A supportive and collaborative team environment
• Opportunities for professional growth and development
• Access to Monash Health employee benefits including salary packaging
• A chance to make a meaningful impact in a critical healthcare setting

For a confidential discussion and to explore the opportunity further, please call Raelene Walsh, ED Nurse Manager on 9554 8228.

Position Description can be found here

We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles and our five ICare values.

How to Apply

Applications are accepted via the Monash Health online EHub system. For information including how to apply and probity check requirements, please click here for the ‘Application Guide’

Applications will be screened upon receipt and selection activity may commence prior to the closing date. 

Applications close: 29 October 2025