Clinic Coordinator - Specialist Consulting

Monash Health is a great place to work

Monash Health is Victoria’s largest and most comprehensive health service. For more than 170 years, Monash Health and its predecessors have provided safe, high-quality healthcare and service for people at every life stage. With 25,500 employees, we provide care across south-eastern metropolitan Melbourne and rural Victoria from over 40 locations; via telehealth, within local communities and in people’s homes.

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About Specialist Consulting

The Specialist Consulting Administration Team is the central coordination point for our service. From managing referrals and scheduling complex clinics to liaising with patients, families, and external stakeholders, the team ensures the consulting service operates smoothly and professionally. Their attention to detail and commitment to service excellence directly supports positive patient experiences and effective clinical outcomes.

About the Role 

This full-time position is primarily responsible for managing daily clinic operations and overseeing all the associated tasks that are required to be completed.  This position is also responsible for supporting clerical staff to meet performance requirements, implementing changes in processes and procedures as well as the delivery of training and education packages.

We are seeking a compassionate and motivated individual who has outstanding leadership and customer service skills to join the team at Monash Health Specialist Consulting (Outpatients) Dandenong. 

Our Clinic and Access Coordinators provide strong leadership to our clinic administration team and support services to our clinical teams and their patients. The Specialist Consulting (Outpatients) team is responsible for ensuring the patient experience is second to none and is treated with respect and dignity while seeking the support and services of Monash Health.   

Day to day, you will:

• Lead and continuously improve clinic processes to enhance efficiency and patient experience.
• Coordinate daily clinic operations, including workflows, capacity, and resource utilisation.
• Provide operational leadership and support to clerical staff, including performance oversight and leave coverage.
• Serve as the key contact for clinicians, staff, and patients, resolving and escalating issues as required.
• Coach and support staff to achieve KPIs through capability development and process improvement.
• Proactively identify, manage, and escalate operational risks to ensure service continuity and quality.
• Oversee equipment and supplies to maintain uninterrupted clinic operations.
• Support the implementation of strategic initiatives and systems that enable high-quality care at the point of service delivery.

About You  

You are a proactive, experienced and motivated healthcare administrator and leader who enjoys working in a fast paced environment.  Working in a hospital environment doesn’t faze you and you are able to maintain and demonstrate integrity, compassion, accountability, respect and excellence. 

You will also have:  

• Ability to coach and train others to achieve successful outcomes  
• Previous experience identifying and implementing changes to processes and procedures  
• Proven organisational skills and can work autonomously  
• Demonstrable ability to manage a range of administration responsibilities across a number of areas  
• A quality focus whilst ensuring work is completed within the required time frames  
• A flexible approach to staggered start and finish times  

What We Offer

• Salary packaging to optimise take-home pay
• On-site subsidised staff parking (site dependent)
• Access to on-site gym facilities (site dependent)
• Flexible working arrangements (following training, where applicable)
• Comprehensive Employee Assistance Program (EAP)
• Access to Monash Health learning and development portals
• Supportive, inclusive team culture
• Opportunity to build a meaningful career in healthcare administration

Our Culture & Values

At Monash Health, our people are at the heart of everything we do. Our culture is inclusive, supportive and future-focused, underpinned by clear values and a commitment to continuous improvement.

Our team plays a critical role in bringing our new strategy to life, challenging traditional approaches, embracing innovation, and ensuring every appointment reflects our commitment to equity, transparency and excellence.

You’ll be encouraged to share ideas, contribute to improvement initiatives, and grow alongside experienced professionals who are passionate about what they do.

We are Full hearted, Open minded and All in, enabling excellent service delivery and a positive candidate and employee experience every time.

For a confidential discussion please contact Sally Bonnyman, Administration Manager, Specialist Consulting (Outpatients) on (03) 9554 1017. 

Position Description can be found here.

We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles and our five ICare values.

How to Apply

Applications are accepted via the Monash Health online EHub system. For information including how to apply and probity check requirements, please click here for the ‘Application Guide’

Applications will be screened upon receipt and selection activity may commence prior to the closing date. 

Applications close: 16h March 2026