Customer Service & Admissions Officer
Dandenong, VIC, AU, 3175
Monash Health is a great place to work
Monash Health is Victoria’s largest and most comprehensive health service. For more than 170 years, Monash Health and its predecessors have provided safe, high-quality healthcare and service for people at every life stage. With 25,500 employees, we provide care across south-eastern metropolitan Melbourne and rural Victoria from over 40 locations; via telehealth, within local communities and in people’s homes.
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About the Role
Join Victoria's largest Health Service as a Customer Service & Admissions Officer at our Casey, Dandenong and Kingston sites. Our reception and admissions area are the first point of contact for consumers attending our services. As the face of Monash Health, we strive in providing exceptional customer service to patients, visitors and staff throughout the hospital and ensure they receive the required support and care during their visit.
We have 2 Permanent Part Time Positions Available:
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Position 1: Dandenong/Kingston = 50hrs per fortnight
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Position 2: Dandenong/Casey = 43hrs per forntight
As a memeber of our team at reception, expect to answer a range of inquiries over the phone, in person or via email. You will be completing patient face to face and online admissions, assist with way finding through the hospital to ensure patients and visitors arrive at their destination, complete data entry into our patient administration system (iPM), all whilst delivering the highest level of customer service. Availability is essential as our operational shifts are rostered between the hours of 6.30am - 8pm Monday to Sunday, including public holidays. Staff are also required to work across a minimum of 2 sites.
About You
We welcome previous experience in a Healthcare setting with medical terminolgy an advantage. Above all we are looking for someone who can upload Monash Health's iCARE values. You would have the following desirable skillset:
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An excellent phone manner & outstanding communication skills
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Are enthusiastic, compassionate & able to work collaboratively with stakeholders in a fast paced environment
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Demonstrate empathy and sensitivity towards visitors, patients and staff in a medical setting
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Be a team player in a diverse and multicultural team
For a confidential discussion and to explore the opportunity further, please call Katerina Paternott on 0417 206 196.
Position Description can be found here
We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles and our five ICare values.
How to Apply
Applications are accepted via the Monash Health online EHub system. For information including how to apply and probity check requirements, please click here for the ‘Application Guide’
Applications will be screened upon receipt and selection activity may commence prior to the closing date.
Applications close December 10th, 2025.