Family Carer Peer Worker, Level 3 - Mental Health
Dandenong, VIC, AU, 3175
Monash Health exists to reimagine care, so that people can live their best lives.
We provide safe and equitable care, for every stage of life, delivered with world-leading expertise and over 175 years of experience. As a leading academic health service, we're committed to providing tomorrow's care today by integrating research, teaching and training into everyday practice.
Our team of 24,000 people are full hearted, open minded and all in. Together, we provide more than 250 integrated services for every stage of life at over 50 locations and in the community across south-east Melbourne, Victoria, serving 1.2 million residents in the South Metro Local Health Service Network.
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Join our team as a Family/Carer Peer Worker, Level 3, on a full time ongoing basis. This position will work in our community Adult Mental Health Service based in the Dandenong HOPE Team in Narre Warren.
About the Role
As integral members of our multidisciplinary teams, Peer Workers bring their lived and living experience to support others through the Intentional Peer Support (IPS) model. This approach emphasizes authentic connection, respect for diverse perspectives, mutuality, and shared experiences to foster growth, collaboration, and hope for recovery.
Consumer Peer Workers offer individual and group support, empowering individuals to engage actively in their treatment and recovery journey. Family/Carer Peer Workers assist carers and family members, providing guidance in their supportive roles and helping them contribute to the treatment and recovery planning for the person they are caring for.
As a Senior Peer Worker at HOPE your role can include:
- Mentor and support level two peer workers.
- Support non-peer workers on the team through the consumer perspective.
- Contribute consumer perspective to psychosocial review and team meetings.
- Provide reflective supervision to level two peer workers outside your team.
- See consumers one to one and provide support in appointments
- Support the consumer perspective in multidisciplinary team meetings.
- Designing and co-facilitate consumer groups
About Us
Monash Health is one of the largest Lived and Living Experience Workforce employers in Victoria, encompassing both Consultants and Peer Workers. Our Peer Workforce, which includes both Consumer and Family/Carer Peer Workers, is integral to several of our inpatient units, community teams, emergency departments, and drug and alcohol services.
We are dedicated to fostering a safe and supportive workplace, reinforced by strong professional leadership, reflective supervision, and opportunities for connection through co-reflection, employee forums, and ongoing professional development.
The Hospital Outreach Post-suicidal Engagement (HOPE) initiative provides psychosocial support for people who are identified as being at significant risk of suicide, following a suicide attempt or serious suicidal ideation. The initiative aims to provide follow-up care and support for people and their families/carers, who traditionally would not have received such intervention immediately after hospital discharge.
About you
As a designated family/carer lived experience role, you bring a declared personal experience of directly caring for a family member living with mental illness, along with your own experience navigating the mental health system.
You have at least one year of professional experience working as a Level 2 lived experience family/carer peer worker and are ready to build on this foundation in a more senior capacity. You have also completed the Intentional Peer Support (IPS) training program.
You draw on your lived experience with authenticity and purpose—using it to foster connection, inspire hope, and support recovery for others. You are deeply committed to improving outcomes for families and carers, and approach your work with empathy, respect and a strong belief in person-centred care.
With well-developed communication and interpersonal skills, you thrive in collaborative, multidisciplinary environments. You bring compassion, insight and a genuine passion for the lived experience workforce, along with a clear motivation to continue growing as a peer professional.
In Return
At Monash Health, our Lived & Living Experience Workforce is highly valued and plays a critical role in shaping compassionate, recovery-oriented care. We are committed to supporting your growth, wellbeing and professional development in a role that recognises the unique value of lived experience. In this role, you will benefit from:
- A comprehensive orientation and induction program to set you up for success
- Up to 2 hours of reflective supervision per month, plus access to group co-reflection spaces
- Ongoing support and mentoring from dedicated Peer Work Leads
- Access to a Higher Education Recognition Allowance
- Funded professional development and training opportunities tailored to the lived experience workforce
- Opportunities to connect, learn and contribute through regular workforce forums
You’ll be part of a supportive and growing community of lived experience professionals, with the opportunity to strengthen your practice, build meaningful connections and contribute to the ongoing evolution of mental health care at Monash Health.
For a confidential discussion and to explore this opportunity further, please reach out to Abdifatah Mohamed, DHOPE Manager (0466742994) or Ann Gallagher Community Family/Carer Peer Work Lead (0429453980).
Position Description can be found here.
Our Culture and Values
At Monash Health, our people are at the heart of everything we do. Our culture is inclusive, supportive and future-focused, underpinned by clear values and a commitment to continuous improvement. Our teams play a critical role in bringing our new strategy to life, challenging traditional approaches, embracing innovation, and ensuring every appointment reflects our commitment to equity, transparency and excellence.
You’ll be encouraged to share ideas, contribute to improvement initiatives, and grow alongside experienced professionals who are passionate about what they do. We are Full Hearted, Open Minded and All In, enabling excellent service delivery and a positive candidate and employee experience every time.
We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards.
How to Apply
Applications are accepted via the Monash Health online EHub system. For information including how to apply and probity check requirements, please click here for the ‘Application Guide’. Applications will be screened upon receipt and selection activity may commence prior to the closing date.
Applications close: 25 May 2026