Manager - Acute Community Intervention Service - Dandenong

Monash Health exists to reimagine care, so that people can live their best lives. 

We provide safe and equitable care, for every stage of life, delivered with world-leading expertise and over 175 years of experience. 

As a leading academic health service, we're committed to providing tomorrow's care today by integrating research, teaching and training into everyday practice. 

Our team of 24,000 people are full hearted, open minded and all in. Together, we provide more than 250 integrated services for every stage of life at over 50 locations and in the community across south-east Melbourne, Victoria, serving 1.2 million residents in the South Metro Local Health Service Network. 

To see first-hand what our colleagues think about working here, take a look at the following short videos monashhealth.org/careers.

Be part of something bigger. Help shape the future of healthcare in Victoria.

About Us

Operating within a genuinely multidisciplinary team, our Acute Community Intervention Service (ACIS) is there for people at their most vulnerable moments - delivering timely, holistic and recovery-oriented mental health care to consumers of all ages in crisis. The team supports consumers through the acute or crisis phase of illness with one goal front of mind: helping people stay in, or safely return to, the community they call home. Every intervention is person-centred and trauma-informed, shaped around the individual in front of us rather than a one-size-fits-all approach. Here's what the service brings together:

• Comprehensive mental health assessment, formulation and evidence-based treatment for people of all ages
• Coordinated referral pathways built on genuine collaboration with consumers, families and carers
• A truly multidisciplinary team spanning nursing, allied health, medical and peer support expertise
• A strong focus on community connection, safety, stabilisation and continuity of care

About the Role

As Team Manager, you'll lead the ACIS team in Dandenong, partnering closely with the Lead Psychiatrist to keep the service performing at its best - clinically, operationally and culturally. You'll take genuine ownership of KPIs, budgets, quality and safety, while staying firmly focused on the people who matter most: consumers, carers and your own team. Day to day, that means providing visible, hands-on leadership, coaching and supporting your staff, and making sure every consumer receives timely, coordinated, recovery-focused care. You'll also act as an honest bridge between the frontline and the broader Mental Health Program, speaking up about what's working well and what needs a hand. If you love leading from the front and building a team people are genuinely proud to belong to, this role is for you.

Key Responsibilities

This role blends clinical leadership with the everyday realities of running a busy acute service. We're after someone who can hold the big picture;  performance, budgets, safety, while still showing up for their team. In this role, you will:

• Provide visible, hands-on leadership and operational management across the ACIS team
• Drive performance against KPI, budget and Statement of Priority targets, including ED-to-bed and treatment planning benchmarks
• Lead, coach and develop your team through effective recruitment, supervision and performance management
• Oversee incident investigation, quality improvement and compliance with safety and clinical governance standards

About You

You're a natural leader who thrives in a fast-paced acute environment - someone who can hold their nerve in a crisis and still bring warmth to a Monday morning handover. You back your clinical judgement, but you know the best outcomes come from a team that feels genuinely supported. 

We'd love to hear from you if:

• You bring proven leadership and people-management experience, with a knack for getting the best out of a diverse team
• You communicate with clarity and warmth, building trusted relationships across clinical, consumer and external networks
• You stay calm, fair and solutions-focused when things get complex or conflict arises
• You're genuinely driven by person-centred, recovery-oriented care and a belief in continuous improvement

Qualifications & Mandatory Requirements

We know great leaders come from different professional backgrounds, which is why this role is open to Registered Psychiatric Nurses, Occupational Therapists and Social Workers at Grade 5 level. Whichever discipline you bring, you'll need:

• Current AHPRA registration (Nursing/OT) or an AASW-eligible qualification (Social Work), relevant to your discipline
• Relevant minimum experience for your profession (5+ years Nursing, 7+ years OT, 10+ years Social Work) in a mental health or allied health setting
• Current Police Check and Working with Children Check, with willingness to complete NDIS Worker Screening where required
• Demonstrated leadership or management experience, or active progress towards a relevant leadership qualification

Preferred Experience

While not essential, you'll settle into this role a little faster if you also have:

• Experience in community mental health, acute care or crisis intervention settings
• A qualification or working knowledge of health administration or management principles
• Experience investigating incidents and leading quality and safety improvements
• Confidence engaging a broad network of stakeholders - from EDs and GPs to NDIS providers and family/carer supports

What We Offer

In return, you'll be joining a team that genuinely has your back, and an organisation that invests in your growth. Here's a taste of what's on offer:

• A collaborative, values-led leadership team that celebrates the wins and supports you through the tough days
• Access to salary packaging, novated leasing and other financial benefits
• Ongoing professional development, education programs and clinical supervision
• The chance to make a genuine, lasting difference in your local community, backed by the scale of one of Victoria's largest health services

For a confidential discussion and to explore this opportunity further, please reach out to Theresa Meiklem on 0437 856 005 or Matthew Parker on 0400 144 884

Position Description can be found here

Nursing attachment can be found here

Occupational Therapy attachment can be found here

Social Work attachment can be found here

Our Culture and Values 

At Monash Health, our people are at the heart of everything we do. Our culture is inclusive, supportive and future-focused, underpinned by clear values and a commitment to continuous improvement. 

Our teams play a critical role in bringing our new strategy to life, challenging traditional approaches, embracing innovation, and ensuring every appointment reflects our commitment to equity, transparency and excellence. 

You’ll be encouraged to share ideas, contribute to improvement initiatives, and grow alongside experienced professionals who are passionate about what they do. 

We are Full Hearted, Open Minded and All In, enabling excellent service delivery and a positive candidate and employee experience every time. 

We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards.  

How to Apply

Applications are accepted via the Monash Health online EHub system. For information including how to apply and probity check requirements, please click here for the ‘Application Guide’

Applications will be screened upon receipt and selection activity may commence prior to the closing date. 

Applications close 20 September 2026