Patient Services Assistant - Dandenong Hospital
Dandenong, VIC, AU, 3175
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Monash Health is Victoria’s largest and most comprehensive health service. For more than 170 years, Monash Health and its predecessors have provided safe, high-quality healthcare and service for people at every life stage. With 25,500 employees, we provide care across south-eastern metropolitan Melbourne and rural Victoria from over 40 locations; via telehealth, within local communities and in people’s homes.
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Embark on a rewarding career and be part of a team where your dedication makes a difference in people’s lives.
About the Role:
Join our team as a Patient Services Assistant (PSA) on a part time basis to work at Dandenong Hospital based In Dandenong.
Being part of the Support Services team and reporting to the General Services Manager, PSAs play a vital role in supporting clinical team in the delivery of patient care. PSAs do a range of tasks including, but not limited to, cleaning, patient transfers, and equipment handling. Working as part of a team and on their own, PSAs are responsible for maintaining a high standard of cleanliness, safety, and patient support across the hospital.
Key responsibilities include (but not limited to):
- Daily ward cleaning, discharge room cleans, and unscheduled cleans
- Patient transfers using equipment such as hoists, slides, bed movers and wheelchairs
- Ensuring adherence to infection prevention protocols at all times.
- Bed making and discharge cleans
- Patient discharge assistance
- Mortuary transfers
- Ward equipment, cleaning and transferring
- Supporting clinical staff with patient care tasks as directed
- Physical work including lifting and manual handling
We are seeking PSA’s to join our Support service team in various locations. These are patient-facing roles, the PSA will be on-call to the clinical team to provide support as required, this can include but is not limited to: transferring patients from one area to another, discharge cleaning, food collection, blood transfer to pathology, assist with cleaning.
We currently have the following opportunities available:
Position 1: Emergency Department: (All shifts-0730 – 1600)
Week 1: Thursday to Sunday
Week 2 & 4: Tuesday to Friday
Week 3: Wednesday to Sunday
Total Hours per fortnight: 68 hours
Position 2: Thomas St Dialysis (All Shifts1000 -1400)
Week 1 & 3: Tuesday & Thursday
Week 2 & 4: Tuesday, Thursday & Saturday
Total hours per fortnight: 20 hours
Position 3: DDTC: Day Treatment Centre (All shifts 1500 -2100)
Weeks 1 To 4: Monday to Friday
Total hours per fortnight: 55 hours
Position 4: DI Floater (All shift 0830 – 1700)
Weeks 1 & 4: Monday to Friday
Week 2: Monday & Wednesday to Friday
Week 3: Tuesday to Friday
Total hours per fortnight: 72 hours
Position 5: Southwest 4 (All shifts 0930 – 1800) & DDTC (All Shifts 1000 – 1800)
Week 1: Monday, Thursday & Friday (SW4)
Week 2 & 4: Monday, Tuesday & Wednesday (SW4)
Week 3: Monday, Wednesday, Thursday & Friday (SW4)
Week 1, 2, 3 & 4 Saturday (DDTC)
Total hours per fortnight: 67 hours
Position 6: N3 (late start 10.30 – 1830), N3 (early start 0700-1530), SW4 (All 0930 – 1800), ED (1000-1830), ED (0730 – 1530) Floater (0700 -0 1530)
Week 1 to week 4 Late Start Mondays N3
Weeks 2 & 3 Early Start Wednesday N3
Weeks 1 Tuesday & Wednesday SW4
Weeks 2 & 4 Thursday & Friday: SW4
Week 3 Tuesday. SW4
Weeks 1 Saturday ED Late
Weeks 2 & 3 ED -Early
Week 4 Saturday & Sunday Floater
Total hours per fortnight: 71 hours
Position 7: West 4 (All Shifts 0930 – 1800)
Week 1: Tuesday, Wednesday & Friday
Week 2, 3 & 4: Tuesday, Wednesday, Thursday & Friday
Total hours per fortnight: 60 hours
Position 8: N3 (All shifts 0700- 1530), Floater (All shifts 0930-1800), ED (Early 0700 1530), (Late ED 1000 to 1830) & DI (0900 – 1700)
Weeks 1 to 4: Mondays, (N3), Saturday & Sunday (Floater)
Week 1 Thursday DI, Friday (Early ED)
Week 2 & 4 Friday (ED late).
Total hours per fortnight: 63.75 hours
Position 9: ED-(1500 – 2300) Floater (1500 -2300)
Week 1,2,3 & 4 Thursday & Friday- Floater
Week 1, 2, & 3 Saturday. ED
Week 4, Saturday Floater
Week 1,2,3, & 4 Sunday ED
Week 1 Wednesday Floater
Week 3 Monday ED
Total hours per fortnight: 66.75 hours
Position 10: Floater (All weekday shifts 1430 – 2300), (All Weekends 1800 -2300)
Week 1 to week 4 Tuesday, Wednesday & Thursday
Week 2 & 4 Sunday
About You:
To ensure your success in this role, you will bring experience in patient services within a hospital, aged care or commercial cleaning setting with strong demonstrated knowledge of infection control and hygiene practices. You will have a passion for patient care and approach patients with respect and empathy. You are a reliable and punctual team member with great verbal and written communication skills; as well as intermediate computer skills. Whether you work independently or as part of a team; you always follow manual handling, safety protocols, and procedural instructions.
You will also hold the following certificates:
- Certificate III in Health Services Assistance (Required)
- Food Handlers Certificate – Level 1 (Required)
In Return:
As a PSA, you will play a vital role in supporting patient care while working within a supportive and inclusive team culture. Monash Health offers ongoing opportunities for professional development and leadership training. PSAs benefit from job stability within Victoria’s largest public health service, along with clear career pathways across support services. As a Monash Health employee you will enjoy a variety of benefits, such as:
- Salary packaging options to increase your take-home pay
- Novated leasing for vehicle options
- Full-time employees accrue 5 week’s annual leave (pro rata for part-time employees)
- Free annual flu vaccinations
- Uniform and laundry allowance
About Us:
The Support Services team is a collaborative and dedicated group that plays a crucial role in maintaining a safe, clean, and welcoming environment for patients, visitors, and staff. Our culture is built on respect, compassion, and excellence, and we are committed to continuous improvement and professional development.
About Dandenong Hospital:
Dandenong Hospital is a key facility within Monash Health, offering emergency, surgical, maternity, mental health, and specialist services to Melbourne’s south-east. It also supports education, research, and community health, serving a diverse population with accessible, high-quality care.
Meet Jeanette McCaughan, Team Leader of Support Services at Monash Health, and learn about the vital role of our General and Environmental Services teams.
We’re proud of how our Support Services teams contribute to a safe, clean, and comfortable environment for patients and staff.
Watch now to discover the rewarding opportunities in our General and Environmental Services team.
For a confidential discussion and to explore the opportunity further, please call Paul Lambropoulos on 0414 263 059.
Position Description can be found here
We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles and our five ICare values.
To learn more about our organisation visit monashhealth.org
How to Apply
Applications are accepted via the Monash Health online EHub system. For information including how to apply and probity check requirements, please click here for the ‘Application Guide’
Applications will be screened upon receipt and selection activity may commence prior to the closing date. Respectfully, applications from Recruitment Agencies will not be accepted.
Applications close: 17 December 2025