Patient Services Assistant - Mental Health
Dandenong, VIC, AU, 3175
Monash Health exists to reimagine care, so that people can live their best lives.
We provide safe and equitable care, for every stage of life, delivered with world-leading expertise and over 175 years of experience.
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Our team of 24,000 people are full hearted, open minded and all in. Together, we provide more than 250 integrated services for every stage of life at over 50 locations and in the community across south-east Melbourne, Victoria, serving 1.2 million residents in the South Metro Local Health Service Network.
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Help shape the future of healthcare at Monash Health and embark on a rewarding career where your dedication makes a difference in people’s lives.
About the Role Mental Health
Join our team as a Patient Services Assistant on a part time ongoing basis to work at Dandenong Hospital based in Dandenong. In this role, you will be guided under the leadership of the General Services Manager and working with the broader Support Services team.
PSAs play a vital role in supporting the clinical team in the delivery of patient care. They do a range of tasks including, but not limited to, cleaning, patient transfers, and equipment handling. Working as part of a team and on their own, PSAs are responsible for maintaining a high standard of cleanliness, safety, and patient support across the hospital.
Key responsibilities include, but not limited to:
- Daily ward cleaning, discharge room cleans, and unscheduled cleans
- Patient transfers using equipment such as hoists, slides, bed movers and wheelchairs
- Ensuring adherence to infection prevention protocols at all times.
- Patient discharge assistance
- Mortuary transfers
- Ward equipment, cleaning and transferring
- Ensuring patient privacy and dignity at all times
- Supporting clinical staff with patient care tasks as directed
- Physical work including lifting and manual handling
We currently have the following opportunity available:
Position 1: Ward – Mental Health Unit 1 & 2
Week 1 (Unit 1) - 0700-1530 /8hrs: Monday, Saturday & Saturday - 0730 -1730 /9.5hrs: Wednesday & Thursday
Week 2 (Unit 2) - 0730 -1730 /9.5hrs: Wednesday & Thursday
Week 3 (Unit 1) - 0700-1530 /8hrs: Monday, Tuesday, Saturday & Saturday - 0730 -1730 /9.5hrs: Wednesday & Thursday
Week 4 (Unit 2) - 0730 -1730 /9.5hrs: Wednesday & Thursday
About You
To be successful in this healthcare role, you will bring the following demonstrated skills, experience, and attributes:
- Experience in patient services within hospital, aged care or cleaning settings
- Strong knowledge of infection control and hygiene practices
- Passion for patient care, consistently demonstrating respect and empathy
- Reliable and punctual team member with strong verbal and written communication skills
- Intermediate computer skills to support daily tasks and documentation
- Ability to work independently and collaboratively within a team environment
- Committed to following manual handling, safety protocols and procedural instructions
Mandatory requirements of the role
- Certificate III in Health Services Assistance
Why you will love working with us
As a PSA, you will play a vital role in supporting patient care while working within a supportive and inclusive team culture. Monash Health offers ongoing opportunities for professional development and leadership training. PSAs benefit from job stability within Victoria’s largest public health service, along with clear career pathways across support services.
As a Monash Health employee you will enjoy a variety of benefits, such as:
- Salary packaging.
- Novated leasing for vehicle options.
- Full-time employees accrue 5 week’s annual leave (pro rata for part-time employees).
- Onsite Gym options and ability to join Fitness Passport - your pass to an extensive choice of fitness facilities.
- Free annual flu vaccination.
- Uniform and laundry allowance.
About the Department / Program
The Support Services team is a collaborative and dedicated group that plays a crucial role in maintaining a safe, clean, and welcoming environment for patients, visitors, and staff. Our culture is built on respect, compassion, and excellence, and we are committed to continuous improvement and professional development.
Dandenong Hospital is a key facility within Monash Health, offering emergency, surgical, maternity, mental health, and specialist services to Melbourne’s south-east. It also supports education, research, and community health, serving a diverse population with accessible, high-quality care.
For a confidential discussion and to explore this opportunity further, please reach out to Paul Lambropoulos General Services Manager.0414 263 059
Position Description can be found here
Our Culture and Values
At Monash Health, our people are at the heart of everything we do. Our culture is inclusive, supportive and future-focused, underpinned by clear values and a commitment to continuous improvement.
Our teams play a critical role in bringing our new strategy to life, challenging traditional approaches, embracing innovation, and ensuring every appointment reflects our commitment to equity, transparency and excellence.
You’ll be encouraged to share ideas, contribute to improvement initiatives, and grow alongside experienced professionals who are passionate about what they do.
We are Full Hearted, Open Minded and All In, enabling excellent service delivery and a positive candidate and employee experience every time.
We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards.
How to Apply
Applications are accepted via the Monash Health online EHub system. For information including how to apply and probity check requirements, please click here for the ‘Application Guide’
Applications will be screened upon receipt and selection activity may commence prior to the closing date.
Applications close: 10 July 2026