Administration Officer - Community

Monash Health is a great place to work

Monash Health is Victoria’s largest and most comprehensive health service. For more than 170 years, Monash Health and its predecessors have provided safe, high-quality healthcare and service for people at every life stage. With 25,500 employees, we provide care across south-eastern metropolitan Melbourne and rural Victoria from over 40 locations; via telehealth, within local communities and in people’s homes.

To see first-hand what our colleagues think about working here, take a look at the following short videos: monashhealth.org/careers.

Embark on a rewarding career and be part of a team where your dedication makes a difference in people’s lives.  

Administration Officer Community Assessment Response Team (CART)

• Across multiple sites Clayton, Dandenong, Doveton, Berwick, Pakenham, and Cranbourne  
• The role is accountable for the effective and efficient day to day administrative operations across the CART program. Including but not limited to   
• Access / Intensive /Proactive /Primary streams.  

About the Role

Join our team as an Administration Officer on a full time / part time basis 0800-1630 Monday to Friday, ongoing} to work across multiple sites.  

• We are looking for a talented Administration officer to support our CART Program this includes clinics (specialising in Chronic Disease) and Post Acute Care that supports the most vulnerable people in our community.  

• This role is integral in supporting the client's experience with CART, operates from a person - centred care framework and aligns with the social model of health.  

• Financial accountability for client services-accuracy entering client diaries, following up outstanding accounts, identify, resolve discrepancies with financial services and maintain accurate data processing to support reconciliation processes  

• Audit KPI and data entry to ensure integrity of data submitted to Department of Health  

About Us 

CART provides short term support and education to patients with chronic disease, and/or have complex psychosocial needs who frequently present to the hospital or are at risk of hospitalisation. The focus is on teaching patients to self-manage their condition to improve their outcomes and reduce avoidable presentations to hospital.   

• Chronic Heart Failure  

• Chronic Respiratory Disease  

• Complex Psychosocial issues (Care in Context)  

• Post Acute Care provides a short-term service for eligible clients, recently discharged from hospital or ED.   

About You  

You are a dynamic Administration Officer with a genuine passion and interest in this unique opportunity:   

• Proficient in a range of IT applications and able to adapt to new systems  

• Strong customer service ethic  

• Excellent interpersonal and organisational skills with an ability to liaise professionally with people at all levels   

• Excellent communication skills both written and verbal  

• Able to work flexibly within a larger team and across multiple sites  

• Dedicated to best practice and quality care and an advocate of Monash Health’s Strategic Guiding Principle  

What You Need  

Essential:  

• Proficient in Microsoft Office Suite  

• Australian working rights  

• Valid Driver's licence  

• Current Working with Children’s Check  

• Current Police Check  

Desirable:  

• Relevant qualifications in Administration or Office Management  

• Certificate in Medical Administration  

• Previous Community Administration experience  

• Knowledge of HMS/Harrison, SMR, IPM and EMR  

In Return:

• Access to Monash Health in-house learning portals to further expand your knowledge base  

• Mentorship and career guidance  

• A supportive learning environment  

In addition, you will have access to benefits including salary packaging options that increase your take-home pay and a comprehensive Employee Assistance Program (EAP). 

For a confidential discussion and to explore the opportunity further, please contact Louise Spezza on 0466 488 050.

Position Description can be found here

We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles and our five ICare values.

How to Apply

Applications are accepted via the Monash Health online EHub system. For information including how to apply and probity check requirements, please click here for the ‘Application Guide’

Applications will be screened upon receipt and selection activity may commence prior to the closing date. 

Applications close 3rd December, 2024.