Mental Health Manager - Psychiatric Triage Service, VPer and PARCs
Endeavour Hills, VIC, AU, 3801
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About the Role
Lead services that are at the forefront of mental health care and make a meaningful impact every day.
The Mental Health Manager – Psychiatric Triage Service (PTS), Victorian Police Electronic Referral (VPeR) and Narre Warren PARCs, provides strategic, clinical and operational leadership across three highly specialised services within the Casey Adult Mental Health Program.
Reporting to the Community Mental Health Service Manager, you will lead multidisciplinary teams to deliver responsive, recovery-oriented care to consumers experiencing mental health challenges across crisis response, police referrals and residential recovery services. Working in partnership with Clinical Leads, you will drive service excellence, workforce engagement and continuous improvement while ensuring high-quality, safe and person-centred care.
This is a diverse leadership role where no two days are the same. You'll oversee service delivery, operational performance, workforce capability, quality and safety, financial accountability and service innovation, while building strong partnerships across Monash Health, Victoria Police and a broad network of community organisations.
This full time, ongoing, opportunity is open to experienced Social Workers, Occupational Therapists & Mental Health Nurses (RPN). Based across Monash Health sites located in Endeavour Hills, Dandenong, and Narre Warren, travel between these and other Monash Health sites as necessary to meet operational and service delivery requirements. Accordingly, a valid Victorian driver's licence is an essential requirement of this position.
About the Team
The Casey Adult Mental Health Service supports one of Melbourne's fastest-growing communities and is recognised for delivering contemporary, recovery-focused mental health care across a broad range of specialist services.
This leadership role oversees three unique and highly collaborative programs:
- Psychiatric Triage Service (PTS) – providing a 24/7 statewide telephone triage and access service to Mental Health Services.
- Victorian Police Electronic Referral (VPeR) – partnering with Victoria Police to provide timely mental health follow-up and early intervention across Victoria.
- Narre Warren PARCs – delivering both Adult PARC and Extended PARC residential services that support consumers through recovery, rehabilitation and transition back to the community.
Supported by experienced senior leaders and working alongside an engaged multidisciplinary workforce, you'll join a program that values collaboration, innovation and continuous improvement while remaining committed to delivering exceptional care for consumers and their families.
About You
You are a respected mental health leader with the vision, resilience and clinical expertise to lead high-performing multidisciplinary teams through complexity and change. You are passionate about developing others, fostering a positive workplace culture and delivering services that place consumers, carers and families at the centre of everything you do.
You bring a collaborative leadership style, balancing strategic thinking with operational excellence, and have the ability to build strong relationships across health, government and community sectors.
To be successful, you’ll demonstrate:
- Extensive senior clinical and leadership experience within mental health services.
- Proven ability to lead multidisciplinary teams, manage complex operational environments and deliver high-quality consumer outcomes.
- Strong knowledge of the Mental Health and Wellbeing Act 2022, recovery-oriented practice and contemporary mental health service delivery.
- Experience leading workforce development, quality improvement, change management and service innovation.
- Highly developed communication, stakeholder engagement and decision-making skills.
- A commitment to building psychologically safe, inclusive and high-performing teams.
You'll hold the relevant qualifications and registration for your discipline, along with postgraduate mental health qualifications or equivalent experience, as outlined in the position description documentation below.
In Return
You will be supported to lead with confidence, make meaningful decisions and influence the continued development of these important mental health services. This role offers significant scope to shape service delivery, strengthen workforce capability and contribute to broader priorities across the Mental Health Program.
Working alongside experienced clinical and operational leaders, you will have the opportunity to expand your leadership capability, build strong cross-sector partnerships and contribute to innovative, recovery-oriented models of care.
You will also have access to ongoing professional development, leadership support, salary packaging and a range of employee wellbeing benefits, including Fitness Passport. Most importantly, you will be part of a values-driven organisation where your leadership can make a lasting difference for consumers, families, carers and staff.
For a confidential discussion and to explore this opportunity further, please reach out to Tracey Morgan, Deputy Operations Manager - Casey on 0409 382 389
Position Description documents can be found here
Our Culture and Values
At Monash Health, our people are at the heart of everything we do. Our culture is inclusive, supportive and future-focused, underpinned by clear values and a commitment to continuous improvement.
Our teams play a critical role in bringing our new strategy to life, challenging traditional approaches, embracing innovation, and ensuring every appointment reflects our commitment to equity, transparency and excellence.
You’ll be encouraged to share ideas, contribute to improvement initiatives, and grow alongside experienced professionals who are passionate about what they do.
We are Full Hearted, Open Minded and All In, enabling excellent service delivery and a positive candidate and employee experience every time.
We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards.
How to Apply
Applications are accepted via the Monash Health online EHub system. For information including how to apply and probity check requirements, please click here for the ‘Application Guide’
Applications will be screened upon receipt and selection activity may commence prior to the closing date.
Applications close: 30 August 2026