Administrative Officer - Residential Services
Heatherton, VIC, AU, 3202
Monash Health exists to reimagine care, so that people can live their best lives.
We provide safe and equitable care, for every stage of life, delivered with world-leading expertise and over 175 years of experience.
As a leading academic health service, we're committed to providing tomorrow's care today by integrating research, teaching and training into everyday practice.
Our team of 24,000 people are full hearted, open minded and all in. Together, we provide more than 250 integrated services for every stage of life at over 50 locations and in the community across south-east Melbourne, Victoria, serving 1.2 million residents in the South Metro Local Health Service Network.
Are you currently part of the team at Monash Health? Use your network login to access the Monash Health Careers portal and discover all the job opportunities open to you, to support growing your career within the organisation.
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Join Our Team at Monash Health ACAS!
Are you passionate about making a difference in the lives of older people? Do you thrive in a fast-paced, dynamic team environment? If so, we want YOU!
Monash Health Aged Care Assessment Service (ACAS) provides comprehensive, holistic assessments to support older people and younger individuals with age-related needs. We identify their strengths, resources, and challenges to create personalised, coordinated support plans focused on client goals and reablement. Our assessments determine eligibility for Commonwealth-funded care, including home care packages, restorative care, respite, residential care, and more.
About the Role
We’re on the lookout for an organised, proactive Administration Officer to become a vital part of our ACAS team. In this varied and fast-paced role, you’ll provide crucial administrative support, ensuring our program runs smoothly in line with Commonwealth, Victorian Department of Health, and Monash Health guidelines. As the first point of contact for our internal and external stakeholders — including consumers of the service — you’ll play a key role in delivering exceptional support and service. You’ll manage competing demands, maintain daily key performance indicators, and provide phone support to clients, families, healthcare workers, and the community.
Why You’ll Love This Role: Be part of a collaborative and supportive team Make a meaningful impact on people’s lives every day Enjoy a varied and engaging role with plenty of opportunities to grow
About You
What We’re Looking For: Strong organisational and multitasking skills Excellent communication and interpersonal abilities A proactive, team-oriented mindset Passion for aged care and community support Ready to take the next step in your career and join a team that truly cares? Apply now and help us shape better care for older Australians!
For a confidential discussion and to explore this opportunity further, please reach out to Dea Bigas - Senior Administration Lead on 0410 457 850.
Position Description can be found here
Our Culture and Values
At Monash Health, our people are at the heart of everything we do. Our culture is inclusive, supportive and future-focused, underpinned by clear values and a commitment to continuous improvement.
Our teams play a critical role in bringing our new strategy to life, challenging traditional approaches, embracing innovation, and ensuring every appointment reflects our commitment to equity, transparency and excellence.
You’ll be encouraged to share ideas, contribute to improvement initiatives, and grow alongside experienced professionals who are passionate about what they do.
We are Full Hearted, Open Minded and All In, enabling excellent service delivery and a positive candidate and employee experience every time.
We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards.
How to Apply
Applications are accepted via the Monash Health online EHub system. For information including how to apply and probity check requirements, please click here for the ‘Application Guide’
Applications will be screened upon receipt and selection activity may commence prior to the closing date.
Applications close April 30th, 2026.