Heath Records Clerk

Monash Health is a great place to work

Monash Health is Victoria’s largest and most comprehensive health service. For more than 170 years, Monash Health and its predecessors have provided safe, high-quality healthcare and service for people at every life stage. 

To see first-hand what our colleagues think about working here, take a look at the following short videos: monashhealth.org/careers.

We are looking for a Part Time Health Records Clerk 

This role will be from Tuesday to Friday 1:30pm - 9:30pm

Your role consist of but not limited to: processing medical files such as REA's, Inpatient and Outpatient documents, actioning release of information calls and reception adminstrative duties.

About the role 

This role is based at Kingston however moving across sites for training, different duties are involved. 

Main duties will be but not limited to:

• Prepping and Scanning against KPI’s
• Adherent to the Health Records Act and Privacy Act
• Understanding confidentialty when handling sensitive, medical records
• Printing leader sheets
• Filtering documents
• Collection of documents from different sites and wards
• Ensuring confidentiality protocols are met with transport of medical records
• Reporting statistics and data to management
• Ability to work and travel across sites
• Have an understanding of Record Management
• Be involved in training
• Answering calls from internal and external stakeholders
• Handling calls such as ROI, Research and patients

Requirement You may go to Clayton , Sandringham, Dandenong or Kingston.

About Us:

Scanning Centre is based at Kingston. We had amalgamated Dandenong, Clayton and Casey medical records department in 2019. 

Our Team processes documents from Sandringham, Victorian Heart Hospital, Clayton, Dandenong, Casey, all Mental Health/Community sites and SECASA.

Our Team operates with over 60 EFT, we have 5 Team Leaders overseeing their own direct reports under different portfolios and 2 Trainer and Auditors. We work alongside Clinical Support Services that manages digital uploads.

We collect, prep and scan medical records 7 days a week, 365 days in a year. We prep and scan over 400,000 pages a month whilst ensuring quality standards against the PROV guidelines are below 1.2% error rate. 

Our department oversees various operations such as Double UR's, Research, Screening OP referrals, Release of Information (after hours) and electronic uploads. 

This department has highly skilled staff who are able to process, audit, uphold data integrity with high standards.

About You: 

To ensure your success in this role you will bring the following demonstrated skills, experience and knowledge:

Outline skills / experience / attitude

• Being a team player
• Honest and Transparent
• Enjoys challenges
• Works well under pressure
• Can adapt to constant changes
• Respectable communication skills
• Well mannered and well presented as you will be walking around wards and collecting notes
• Experience in managing a team including performance reviews and conflict resolution 
• Learning on the spot  
• Attitude of learning new things, taking on a challenges and a can do attitude 
• Background in Health Information Services or hospital setting

For a confidential discussion and to explore the opportunity further, please call Julie Nguyen on 9554 8042.

Position Description can be found here

We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles and our five ICare values.

How to Apply

Applications are accepted via the Monash Health online EHub system. For information including how to apply and probity check requirements, please click here for the ‘Application Guide’

Applications will be screened upon receipt and selection activity may commence prior to the closing date. 

Applications close: 2 December, 2025