Patient Services Assistant - Boollam Boollam Aged Care Centre
Heatherton, VIC, AU, 3202
Monash Health exists to reimagine care, so that people can live their best lives.
We provide safe and equitable care, for every stage of life, delivered with world-leading expertise and over 175 years of experience.
As a leading academic health service, we're committed to providing tomorrow's care today by integrating research, teaching and training into everyday practice.
Our team of 24,000 people are full hearted, open minded and all in. Together, we provide more than 250 integrated services for every stage of life at over 50 locations and in the community across south-east Melbourne, Victoria, serving 1.2 million residents in the South Metro Local Health Service Network.
Are you currently part of the team at Monash Health? Use your network login to access the Monash Health Careers portal and discover all the job opportunities open to you, to support growing your career within the organisation.
To see first-hand what our colleagues think about working here, take a look at the following short videos monashhealth.org/careers.
Help shape the future of healthcare at Monash Health and embark on a rewarding career where your dedication makes a difference in people’s lives.
About the Role
Join our team as a Patient Services Assistant on a part time, ongoing basis to work at Boollam Boollam Aged Care Centre (BBACC) based in Heatherton. In this role, you will be guided under the leadership of the General Services Manager and working with the broader Support Services team.
PSAs play a vital role in supporting the clinical team in the delivery of patient care. They do a range of tasks including, but not limited to, cleaning, patient transfers, and equipment handling. Working as part of a team and on their own, PSAs are responsible for maintaining a high standard of cleanliness, safety, and patient support across the centre.
Key responsibilities include, but not limited to:
- Daily room cleaning, full room cleans, and unscheduled cleans
- Residential Interaction and assistance
- Ensuring adherence to infection prevention protocols at all times.
- Site equipment, cleaning and transporting
- Ensuring resident privacy and dignity at all times
- Supporting clinical staff with residents care tasks as directed
- Physical work including lifting and manual handling
We currently have the following opportunities available:
Days: Tues, Wed, Thu
Hours: 8.00-15.30
Total hours per fortnight: 42
About You
To be successful in this healthcare role, you will bring the following demonstrated skills, experience, and attributes:
- Experience in patient services within hospital, aged care or cleaning settings
- Strong knowledge of infection control and hygiene practices
- Passion for patient care, consistently demonstrating respect and empathy
- Reliable and punctual team member with strong verbal and written communication skills
- Intermediate computer skills to support daily tasks and documentation
- Ability to work independently and collaboratively within a team environment
- Committed to following manual handling, safety protocols and procedural instructions
Mandatory requirements of the role
- Certificate III in Health Services Assistance
Why you will love working with us
As a PSA, you will play a vital role in supporting patient care while working within a supportive and inclusive team culture. Monash Health offers ongoing opportunities for professional development and leadership training. PSAs benefit from job stability within Victoria’s largest public health service, along with clear career pathways across support services.
As a Monash Health employee you will enjoy a variety of benefits, such as:
- Salary packaging.
- Novated leasing for vehicle options.
- Full-time employees accrue 5 week’s annual leave (pro rata for part-time employees).
- Free annual flu vaccination.
- Uniform and laundry allowance.
About the Department
The Support Services team is a collaborative and dedicated group that plays a crucial role in maintaining a safe, clean, and welcoming environment for patients, visitors, and staff. Our culture is built on respect, compassion, and excellence, and we are committed to continuous improvement and professional development.
About Boollam Boollam Aged Care
Nestled within the leafy grounds of Kingston Centre in Heatherton, Boollam Boollam Aged Care Centre offers a state-of-the-art, purpose-built residential facility dedicated to comfort, dignity, and excellence in aged care. With 150 beds across four thoughtfully designed floors, our modern infrastructure supports a warm, home-like environment—tailored to meet the unique needs of every resident.
For a confidential discussion and to explore this opportunity further, please reach out to Matthew, General Services Manager on 0439 055 334.
Position Description can be found here
Our Culture and Values
At Monash Health, our people are at the heart of everything we do. Our culture is inclusive, supportive and future-focused, underpinned by clear values and a commitment to continuous improvement.
Our teams play a critical role in bringing our new strategy to life, challenging traditional approaches, embracing innovation, and ensuring every appointment reflects our commitment to equity, transparency and excellence.
You’ll be encouraged to share ideas, contribute to improvement initiatives, and grow alongside experienced professionals who are passionate about what they do.
We are Full Hearted, Open Minded and All In, enabling excellent service delivery and a positive candidate and employee experience every time.
We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards.
How to Apply
Applications are accepted via the Monash Health online EHub system. For information including how to apply and probity check requirements, please click here for the ‘Application Guide’
Applications will be screened upon receipt and selection activity may commence prior to the closing date.
Applications close: 9 June 2026