Administrative Officer - Adult Mental Health

Monash Health is a great place to work

Monash Health is Victoria’s largest and most comprehensive health service. For more than 170 years, Monash Health and its predecessors have provided safe, high-quality healthcare and service for people at every life stage. With 25,500 employees, we provide care across south-eastern metropolitan Melbourne and rural Victoria from over 40 locations; via telehealth, within local communities and in people’s homes.

To see first-hand what our colleagues think about working here, take a look at the following short videos: monashhealth.org/careers.

About the Role  

We are seeking applications for Part /Full Time Fixed Term (Parental Leave). 

No weekend work and roster may also change to assist with leave cover throughout the period. The role is responsible for responding to incoming calls and emails, processing referrals, scheduling appointments, managing wait list referrals, attending clinic and data entry. The successful incumbents require excellent communication and customer service skills in addition to intermediate computer skills.   

This new community mental health hub will provide a diverse range of Mental Health services previously offered at a number of different sites and will provide a more tailored service for consumers consistent with recent Royal Commission Recommendations. This role will support the Clayton Mobile Support and Treatment Team, Community Care Teams (CCTs), the Hospital Outreach Post-suicidal Engagement (HOPE) team, the Mobile Support and Treatment Team and the Acute Community Intervention Services (ACIS) team. CCTs provide treatment and support to individuals experiencing complex mental health problems.  The aim is to promote self-efficacy and independence, and social inclusion with all individuals we support. The Hospital Outreach Post-suicidal Engagement (HOPE) initiative provides psycho-social support for people from 18 years old who are identified as having presented with a suicidal or self-harm attempt, or suicidal or intentional self-harm ideation. The Mobile Support and Treatment Team provides intensive home and community based rehabilitation services for people with a mental illness and associated decline in psychosocial functioning who require more support than that available through clinic based case management. The Acute Community Intervention Services (ACIS) have a key role in deciding the most appropriate treatment option, initial assessment, recommendation on treatment options, provide short community based acute treatment, where required, can provide public hospital admission. This service is provided via community clinics, home based, or via emergency department based at Monash Clayton.  

About You  

Communication skills and teamwork are extremely important in this role as you will be working in a diverse team. You are a proactive and experienced healthcare administrator who enjoys working in a fast-paced environment. Working in a community environment doesn’t faze you and you are able to maintain and demonstrate integrity, compassion, accountability, respect, and excellence. You will also demonstrate:    

• General clerical and/or administrative skills    

• Medical terminology knowledge    

• Excellent computer skills and a willingness to learn new software packages.    

• Knowledge of iPM/SMR/CMI or similar patient management systems    

• The ability to adapt in a changing environment to meet demands.   

• Friendly and helpful customer service and communication skills    

• Proven organisational skills and can work autonomously.    

• Demonstrable ability to manage a range of administration responsibilities across a number of areas.    

• A quality focus whilst ensuring work is completed within the required timeframes.    

• A flexible approach to staggered start and finish times    

• As well as advanced verbal, written and interpersonal skills involving good use of English are required. Time management skills are essential, including capacity to prioritise effectively to meet the requirements of the position.    

In Return    

Ours is a connected team with strong shared values and an unwavering commitment to excellence. Ours is also a highly skilled, collaborative, and welcoming team where the only limit in your career is you. There is no better time to join us and here’s just a few reasons why:    

• Access to Monash Health in-house learning portals to further expand your skills and knowledge base.   

• Avenues to further develop your leadership and project management skills.   

• Mentorship and career guidance   

• Competitive salary   

• 5 weeks of Annual Leave    

• Monthly ADO for Fulltime Employees   

• Salary packaging   

• Opportunity to experience various teams.   

• On-going supervision and professional development    

• In addition, you will have access to benefits including salary packaging to increase your take-home pay, access to onsite staff car parking and gym, uniform and a comprehensive Employee Assistance Program (EAP).   

For a confidential discussion and to explore the opportunity further, please call Jocelyn Rechichi - Site Coordinator on 0402 883 150, or (03) 8541 6333 or via email at jocelyn.rechichi@monashhealth.org.

Position Description can be found here

We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles and our five ICare values.

How to Apply

Applications are accepted via the Monash Health online EHub system. For information including how to apply and probity check requirements, please click here for the ‘Application Guide’

Applications will be screened upon receipt and selection activity may commence prior to the closing date. 

Applications close: 18 June 2025