Contact Centre Officer
Scoresby, VIC, AU, 3179
Monash Health is a great place to work
Monash Health is Victoria’s largest and most comprehensive health service. For more than 170 years, Monash Health and its predecessors have provided safe, high-quality healthcare and service for people at every life stage. With 25,500 employees, we provide care across south-eastern metropolitan Melbourne and rural Victoria from over 40 locations; via telehealth, within local communities and in people’s homes.
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About Casual Employment in the Contact Centre
While these roles are casual, the Contact Centre operates within a structured 24/7 roster environment to ensure safe and continuous service delivery.
Casual employees are asked to provide their availability four weeks in advance. Based on this availability, rosters are developed and issued on a four-week cycle. Shifts are allocated according to service requirements and your submitted availability. You can also pick up additional shifts both in advance and on short notice when available.
To support operational consistency and maintain capability within the team, casual operators are expected to be available for a minimum of three days per week.
Due to the comprehensive training required and the critical nature of the service, we are seeking individuals who are looking for consistent casual work within a structured and accountable team environment.
Casual employees receive the applicable casual loading in accordance with the relevant Enterprise Agreement.
There may be opportunities to transition to permanent employment in line with the Enterprise Agreement, subject to service requirements and demonstrated performance in the role.
About The Role
The Contact Centre is seeking capable and motivated casual individuals to join our 24/7 operational team based at Scoresby. This is a fast-paced role that supports critical hospital operations and requires confidence, accuracy and sound judgement in time-sensitive situations.
Working within a structured and team-based environment, you will play an important role in supporting patient care and internal hospital communications.
Once fully trained and competent in the role (approximately six months), there may be the opportunity to participate in hybrid working arrangements in line with operational requirements.
Key responsibilities include:
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Managing all incoming calls with professionalism, courtesy and urgency
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Handling data related to after-hours admissions and patient discharge
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Monitoring and responding to emergency activations called through from our hospitals and community sites
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Confidently working across multiple systems and applications, requiring strong computer skills and the ability to navigate information quickly and accurately
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Contributing positively within a collaborative team environment while maintaining focus in a high-volume setting
This role offers the opportunity to develop specialised operational skills within a critical service that directly supports hospital functionality and patient safety.
About You
The ideal candidate brings a strong foundation in administrative support along with the capability to work effectively in dynamic, team‑based environments.
Key strengths include:
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Strong administrative background with well‑developed organisational skills, attention to detail and clear communication
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Self‑motivated and enthusiastic, with the ability to adapt to changing priorities while maintaining exceptional customer service
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Proactive and organised, able to work independently within workplans, policies, procedures and guidelines
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Collaborative team member who builds positive relationships with internal and external stakeholders
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Demonstrates accountability and takes responsibility for work and actions, consistently delivering to a high standard
Embark on a rewarding career and be part of a team where your dedication makes a difference in people’s lives.
Eligibility Criteria:
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Proven experience in a contact center or a similar fast-paced environment.
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Excellent verbal communication skills and the ability to manage multiple tasks.
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High level of accuracy and attention to details in handling sensitive information
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Experience in the health sector preferred but not essential.
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Current Working With Children Check
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Current Police Check
Why work for Monash Health:
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Salary packaging
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On-site Fitness Centre
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Car Parking on-site
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A comprehensive Employee Assistance Program (EAP).
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Discounts on Private Health Insurance, Banking and selected Dell products
For a confidential discussion and to explore this opportunity further, please reach out to Shamim Qureshi on 0457 517 565 or Charity Barthelson 0430 037 870.
Position Description can be found here
We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles and our five ICare values.
How to Apply
Applications are accepted via the Monash Health online EHub system. For information including how to apply and probity check requirements, please click here for the ‘Application Guide’
Applications will be screened upon receipt and selection activity may commence prior to the closing date. Application outcome will be communicated through email.
Applications close: 16th March 2026