PBRC System Administrator

Monash Health is a great place to work

Monash Health is Victoria’s largest and most comprehensive health service. For more than 170 years, Monash Health and its predecessors have provided safe, high-quality healthcare and service for people at every life stage. With 25,500 employees, we provide care across south-eastern metropolitan Melbourne and rural Victoria from over 40 locations; via telehealth, within local communities and in people’s homes.

To see first-hand what our colleagues think about working here, take a look at the following short videos: monashhealth.org/careers.

About the Role:

• The System Administrator PBRC works closely with Manager Patient Billing and the Revenue Accountant to ensure that billing data is accurate and of the highest quality. 
• Processes are documented and streamlined to minimise duplication of effort, ensure standardisation of work practices and maintain staff training and skills. 
• The position holder will collaborate with the Manager Patient Billing to ensure certainty around the reconciliation of the PBRC system to the external interfaces.
• The position holder provides PBRC system reports to the Financial Services team to support their cash forecasting function and provide quality data for bank reconciliations.  
• Works closely with the Business Partnering team to provide routine reports and ad hoc reports to their customers. 
• ORACLE SQL, Chrystal Report Writing Skillset. 
• Ability to program in Javascript.
• Previous experience in using PBRC and or other Patient Billing applications.
• A close relationship with the operational divisions is essential for providing feedback on paramedic behaviours in completing medical records and complying with related SOPS

Responsibilities 

The System Administrator PBRC plays a key role in providing assurance as to the quality and quantity of data for billing purposes to maximise revenue and cash. The position is specifically responsible for:  

• The development, maintenance and integrity of the Patient Billing and Reconciliation System, ensuring compliance standards are maintained and security specifications meet Victorian Health standards and audit requirements.  

• Reconciliation with the key systems that interface to PBRC and development of KPIs to support management in ensuring compliance that mandate the data fields to be captured in these systems.  

• Supports Finance managers in providing accurate and timely data analysis for routine, management and strategic reporting.  

• Providing advice to Revenue managers on best practice for PBRC setup and responds to all internal user queries on system usage. 

• Develop and maintain interfaces to and from PBRC system and other internal and external systems.  

• Manage all minor system fixes and major systems upgrades including regression testing of end to end processes in PBRC and ensuring that all reports still function as designed.  

• Maintain all systems administration functions such as file checks, error checks, system monitoring, achieving, documentation and meet compliance requirements.  

• Identify the problem areas, troubleshoot and provide technical support and solutions to users.  

• Strict adherence to the data governance and integrity policies and practices, ensuring that changes in end to-end structures are approved by all responsible parties before any changes are implemented.  

• Preparation of business cases for changes to systems, processes and/or procedures for submission to the Manager Revenue.  

• Review data integrity, monitor data structure and ensure systems audits are undertaken on a regular basis and monitored via a range of KPIs.  

• Undertake complex data extraction & analysis for reporting and ad-hoc reporting for senior manager and external organisations as requested.  

• Develop, implement and maintain procedures, user manuals and training materials for internal use; Ensure the security of the system and that all levels of access and usage are appropriate.  

• Liaise with Information Technology Unit to ensure hardware and network issues are addressed; Perform daily, weekly, and monthly data maintenance tasks and maintain the non-production databases.  

• Participate in internal committees and special projects as required.  

• Maintain current knowledge of relevant technologies 

Compliance

Supervise the Compliance Officer to ensure that the following are managed and monitored routinely:  

• Monitor daily extract files, duplicate records, event queues, agents and resolve GL mapping errors.  

User Support and Training: 

• Act as the single point of contact for all PBRC systems enquiries.  
• Undertake training sessions on all aspects of systems usage.  
• Liaise with Power Health Solutions to develop and co-ordinate training sessions for all operational staff and non-operational staff as required.  

Others

• Any other duties as may be required by the Manager Revenue / Executive Director Finance.  
• Identify and effectively manage issues relating to the work performance of staff including:  

Performance management:

• Performance planning, development and review processes.  

• Implement actions to minimise the risk of unacceptable behaviours.  

• Ensuring unacceptable behaviours such as bullying; harassment and victimisation are identified at as early a stage as possible and responded to and effectively managed.  

• Monitor and ensure compliance with the provisions of the Privacy Act. o Constructively manage workplace and interpersonal conflict.  

• Undertake timely investigation, effective resolution and monitoring of staff concerns and grievances in accordance with the relevant Ambulance Service policies.  

• Manage, monitor and report on key performance indicators as they relate to the position.  

Challenges/Problem Solving: 

• Monash Health has state-wide significance and is a complex organisation providing services that are often high profile and/or politically sensitive with a high level of community expectation in service delivery.  

• The Systems Administrator needs to ensure the accuracy and the integrity of the data in the PBRC system. 

• The PBRC International version was specifically commissioned for Monash Health and is not supported by an external Help Desk or Users Group. Therefore the incumbent will need to have exceptional problem solving skills and be able to work independently to resolve systems problems and develop system documentation. The incumbent will need to keep abreast of Service developments and read current system issues and recommend any future systems development to senior manager.   

• Liaise with the Information Technology Unit to resolve hardware issues and any other problems in an effective and timely manner. 

• Experience and knowledge of ORACLE SQL scripting,  

Crystal Report development: 

• Program in Javascript 

• HL7 scripting (not essential but desired) 

• Previous experience working in an IT Help-Desk environment 

• PBRC or other Patient Billing system experience 

Communication:

• The position provides sensitive patient data information, reports and advice to all levels of the organisation.  

• The position requires a high level of interpersonal, presentation and negotiation skills to enable the individual to work effectively with staff at all levels of Monash Health and key external contacts, facilitate the acceptance of strategies, policies and procedures, provide systems training to a range of Monash Health staff and work within the overall finance and data services team.   

• The position requires the incumbent to have proven written communication skills that enables them to compile reports; policies and procedures, training materials and user guides. 

For a confidential discussion and to explore the opportunity further, please call Anesti Steryos on 0410 482 169.

Position Description can be found here

We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles and our five ICare values.

How to Apply

Applications are accepted via the Monash Health online EHub system. For information including how to apply and probity check requirements, please click here for the ‘Application Guide’

Applications will be screened upon receipt and selection activity may commence prior to the closing date. 

Applications close 12th November 2024.